Job Description: The Pharmacy Technician is responsible for a variety of pharmacy tasks relating to the efficient provision of services at the WWFHC pharmacy under the direct supervision of a licensed pharmacist. These activities include receiving prescription orders, filling prescriptions, collection of co-pays, insurance verification, updating patient charts, answering patient questions and phone calls, and other duties as assigned by the Pharmacist.
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PART I: ESSENTIAL POSITION FUNCTION AND DUTIES
1. Serves patients by assembling, stocking and preparing prescriptions for dispensing by the Pharmacist.
2. Maintains records by recording and filling the prescriptions and orders of Providers.
3. Sorts, stocks, and labels medications and monitors inventory.
4. Responds to requests of patients and healthcare providers and refers inquiries to the Pharmacist.
5. Bills patient insurance carriers and collects co-pays via cash, check or credit card.
6. Complies with rules, regulations, and procedures to help maintain a clean and safe pharmacy by adhering to infection control protocols.
7. Conforms to Medicare, Medicaid and HIPAA regulations.
8. Performs other functions as determined by the Pharmacist.
PART II: CLINIC WIDE RESPONSIBILITIES
1. Customer Relations:
a. Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
b. Responds quickly and appropriately to customer requests.
c. Looks for and suggests ways to better meet customer needs.
d. Answers clinic communications systems promptly and with courtesy and respect.
2. Teamwork:
a. Works cooperatively within own department and other areas.
b. Willingly accepts additional responsibility – tries to make other jobs easier.
c. Responds quickly to request for assistance.
d. Required to work closely with patients and associates.
e. Interacts with other departments on problem issues.
f. Accepts feedback from patients, visitors, clinic employees, physicians and general public.
3. Continuous Improvement:
a. Continuously looks for and suggests ways to improve.
b. Effectively completes assignment to achieve the greatest benefits at acceptable cost.
c. Implements improvements as appropriate.
d. Demonstrates interest in own growth and development by:
i. Periodically evaluating own performance.
ii. Demonstrating an awareness of personal abilities and limitations.
iii. Independently seeking means to make improvements.
e. Attends and participates in in-services and continuing education programs.
f. Attends departmental meetings.
4. Communications:
a. Keeps appropriate people informed.
b. Speaks and writes clearly, concisely, and appropriately for need.
c. Listens carefully.
d. Communicates tactfully.
e. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.
5. Self –Management:
a. Presents a positive image of Western Wayne Family Health Center at all times.
b. Carries out assignments with little need for direction.
c. Timeliness.
d. Maintains confidentiality.
e. Provides proper notification of absence and tardiness.
f. Works weekends and shifts when necessary.
