You’ll Be Successful With:
- Expert level knowledge of all Microsoft Teams Voice offerings
- Experience supporting Microsoft Teams Phone with Calling Plans, Direct routing, and Operator Connect
- Demonstrated experience in the design, configuration, long-term planning, operational support, and project management of large telecommunications and voice systems and associated data networks
- Established experience supporting Ribbon and AudioCodes Session Border Controllers
- Advanced knowledge of VLANs, switchport configuration, layer two networking, and QoS
- Advanced knowledge of the following protocols: SIP, TLS, H.323
- Technical working understanding of structured cabling, LAN/WAN circuits including PRI, SIP, MPLS, FXo, FXS, and POTS
- Strong PowerShell skills, preferential secondary skills
- Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificates, and related components
And:
- Strong analytical and problem-solving skills
- Exceptional communication and interpersonal skills with demonstrated success in client facing roles
- Deep commitment to customer satisfaction
- Demonstrated ability to establish and maintain effective working relationships with team members and vendors
- Ability to work with consistent evolving working priorities and deadlines
- Willing and able to act as an escalation point for major outages and priority customer engagements as assigned
- Awareness and understanding of interoperability with other major voice and hardware OEM’s such has Avaya, Cisco, and Polycom
- ITIL operational awareness and understanding
Preferred Certifications:
- Microsoft 365 Certified: Teams Voice Engineer Expert MS 720
Why Join Our Team?
We believe each person has the potential to grow, given the right environment. Our mission is to help each person advance their career and equip them with the resources and guidance to help them thrive. This is a great career opportunity to join a tight knit and collaborative team with multiple avenues for growth within the company, as well as an on-the-job platform to build a diverse breadth of skills spanning multiple technologies.
Learn more at www.continuant.com/about-us/careers.
Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.
