Guest Runner

SUMMARY:

Service Runner is responsible for fulfilling guest requests and making deliveries in guest rooms in a timely manner. This person must have good communication skills as well as the ability to pull and push heavy loads. Distributes materials and assists housekeepers in cleaning the unit

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Respond to guest request in an efficient, productive and timely manner.
• Assist guest with luggage or any belongings upon arrival and departure as requested.
• Coordinate delivery and pick up of cribs, high chairs, ionizers and rollaway beds.
• Deliver guest requests in a timely and professional manner.
• Maintain the cleanliness of the vehicles and closets.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
• Project Management - Completes projects on time and budget.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Listens and gets clarification; Responds well to questions. Written Communication - Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Judgment - Includes appropriate people in decision-making process. Motivation - Measures self against standard of excellence.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Initiative - Volunteers readily; Asks for and offers help when needed. Innovation - Generates suggestions for improving work.