WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

 Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

Job Summary:

The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department ensuring the accuracy and timeliness of prescription data.

 Duties/Responsibilities:

• Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
• Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
• Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
• Monitor staff performance for productivity, accuracy, and quality.  Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
• Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
• Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
• Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
• Participate in special projects or training to identify and implement operational improvements
• Able to work with others in a positive productive manner, anticipate, and respond to the position’s areas of responsibilities
• Comply and enforce all company and departmental policies and procedures
• Comply with all applicable state and federal regulations related to pharmacy practices
• Other duties as assigned; Job duties may vary depending on business needs

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities:

• Knowledge of brand name/generic medications
• Experience with alpha-numeric data entry.
• Must have a basic understanding and ability to read and correct key prescriptions.
• Basic math computation skills
• Knowledge of SIG codes
• Proficient in Microsoft Excel, Word, and Outlook required.
• Able to read, write, speak, and understand the English language.
• Able to work at a moderate speed.
• Good organization/Attention to detail

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Pharmacy technician licenses/certifications required by state regulations and state of practice.
• Minimum of three (3) to five (5) years managing the day-to-day operating activities of a healthcare environment or long-term care pharmacy

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program