The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it! Â
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.Â
What We Offer
We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.Â
No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!
Summary
The Sales Traffic Coordinator drives sales team performance by leading the charge on lead management, coaching, and training. You’ll work side-by-side with leadership to sharpen skills, maximize follow-up speed, and keep the sales pipeline running at full power, all while inspiring the team to hit and exceed their goals.
Responsibilities
In-Store Support & Coaching
- Provide training on internet and phone lead handling.
- Coach on key performance metrics, including phone/video activity, lead response times, and task completion.
- Identify individual and team improvement areas and provide actionable feedback.
- Collaborate with GMs and Sales Managers to align on opportunities and performance goals.
Daily Traffic & Lead Management
- Monitor all incoming leads, messages, and appointments to ensure timely engagement.
- Tag sales staff in CRM and follow up to confirm outreach is completed.
- Ensure consistent phone and video follow-up execution.
- Review leads and conversations from all sources to identify additional opportunities.
- Maintain open communication with Service Managers regarding service-related leads.
- Keep the CRM pipeline healthy by managing duplicate profiles, overdue tasks, and other data accuracy issues.
Training & Development
- Onboard and train new hires on software platforms and lead handling best practices.
- Use recorded calls and lead reviews to create real-world training scenarios.
- Maintain training documentation and track performance progress.
- Participate in regular reviews with sales teams and leadership to assess results.
- Collaborate with the support team to improve and enhance training initiatives.
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Requirements
- Minimum of 40 hours per week (must include Mondays and some Saturdays)
- Automotive Sales or Internet Sales experience strongly preferred
- Proficient with CRM platforms and lead management tools
- Strong coaching, accountability, and communication skills
- Professional appearance required
- Reliable transportation required
- Ability to troubleshoot vendor and system issues when needed
- Ability to pass a background check and drug screening
