Job Summary
The FHARPS Case Manager works as part of a team to provide outpatient behavioral health services and community support within their assigned diversion program. This position is responsible for providing treatment and care coordination based on client needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all clients served as part of the care team.
Essential Job Duties
- Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable; and providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract
- Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
- Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
- Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
- Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
- Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
- Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
- Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
- Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
- Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
- Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information
- Provide immediate crisis intervention and resolution as needed
- Always maintain client and staff confidentiality
The FHARPS Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:
- Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
- Partnering as a team to deliver current programming and fill vacant position duties
- Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
- Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
- Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
- Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
- Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
- Providing After Hours crisis intervention with enrolled clients, when assigned:
- Answering all incoming calls and making contact within 2 hours of first call
- Provide crisis response for clients referred by Crisis Connections
- Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
- Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
- Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines
- Performing other duties as assigned.
