Database Information Specialist

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

This position is responsible for the administrative and operational responsibility over agency data relating to clients, which includes data that is internal and external to the agency database. Responsible for data-related grant reporting and monitoring program outcomes and outputs. Responsible for analyzing data, identifying gaps, and proposing solutions to programmatic data-related issues. Responsible for the exporting of data in response to internal and external requests. Overall management of agency-wide data, including the collection of data, data integrity, and efficiency.

When you take on this role, you will play a crucial part in ensuring The Family Place’s data tells the full story of our impact. By managing, analyzing, and maintaining the integrity of agency-wide data, you’ll help ensure accurate grant reporting, track program outcomes, and identify opportunities for improvement. Your work will provide the insights and structure our teams need to strengthen services, demonstrate results, and continue empowering survivors of family violence across our community.

Key Responsibilities:

• Monitors data entry errors in the agency database and recommends/implements enhanced data and system controls (data correction, error log, error reviews)
• Maintains and manages the organization's statistical information and identifies specific information needed for statistical reports; provides statistical data for staff as needed for funding sources.
• Drives system improvements by studying current practices and implementing/adopting new system features
• Applies statistical theories, techniques, and methods to gather, analyze, interpret, and/or report quantified information.
• Develops day-to-day operational knowledge of TFP programs to inform data-related decisions. Uses this knowledge to build out programs into the database, to analyze outputs for accuracy, and to optimize agency usage of the database.
• Maintains and administers the client tracking system; responsible for database integrity and problem-solving; provides data and reports to funders when necessary.
• Works with users to determine requirements and design for database-related system changes.
• Responsible for the coordination and oversight of the Annual Census Bureau data collection and information submission.
• Responsible for oversight of agency participation in the annual Continuum of Care Homeless Count.
• Collects data related to the outcomes for all funder reports and annual agency reports; provides statistical information for grant reporting for all grants as required.
• Responsible for creating and implementing an in-person, onsite training program to onboard new staff members
• Responsible for non-data related tracking systems that support programmatic operations such as monthly client stories, client surveys, and clinic support.
• Monitors and maintains a system to track grant targets and outcomes, and communicates clear objectives and target deadlines with agency staff, utilizing grant funds.
• Responsible for the Agency Annual Report development and presentation to the Senior Leadership Team.
• Responsible for responding to records requests from county or district courts, client or medical records requests, etc.
• Works with the Development Team, Finance Team, and Human Resources to timely provide data as needed.

Other Duties:

Performs other job-related duties as assigned.

Qualifications:

• Bachelor’s degree is required in social services, and coursework related to statistical analysis or program data collection is preferred, with a minimum of three years of statistical theories, methods, and techniques. 

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.
 

Knowledge, Skills, and Abilities:

• Knowledge and experience with agency data, statistics, and reporting.
• Ability to present statistical data to consumers with little or no knowledge of technical matters.
• The ability to relay data in an understandable manner is key.
• Ability to travel to various satellite offices.
• Ability to communicate effectively with staff, clients, and the public.
• Ability to multitask, be flexible, and maintain a positive work environment.
• Ability to communicate effectively both written and orally, and adapt style to fit different audiences. Ability to facilitate presentations, exchange, and receive
• Ability to present information in a professional manner.
• The ability to work well and collaborate with others is imperative to the success of this position.
• Ability to apply statistical expertise to problems, problem-solving, and quality focus
• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel
• Knowledge of Salesforce or similar software is a plus
• Excellent interpersonal communication skills.

Mental and Physical Duties:

Ability to sit, work on a computer, and answer phones at least 8 hours per day; ability to lift to 35 pounds and stand, walk, stoop, speak, and listen; ability to drive agency vehicle and follow driving laws and keep passengers safe.

Working Conditions:

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 35lbs). Work may be performed, but is not limited to an office environment.

More About US:

At The Family Place, we embrace and live our values: TEAM
 

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

 
What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability (60% salary replacement up to 11 weeks)
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.