Case Manager- Southern Dallas

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:

As a Case Manager, you provide comprehensive case management and crisis intervention for adult and child survivors of domestic violence who are experiencing homelessness. This role requires a strong understanding of the dynamics and effects of domestic violence, trauma, and housing instability. It uses evidence-based interventions to help families develop healthy coping skills and move toward long-term stability. The Case Manager delivers holistic support through individualized service planning, referrals, advocacy, safety planning, group facilitation, and ongoing assessment to help clients rebuild safety and independence.

When you step into this role, you will be a lifeline for families transitioning from crisis to stability. Your work will directly support our mission to empower survivors of family violence by helping them access safe housing, secure essential resources, and rebuild their lives with dignity. Through trauma-informed care, consistent advocacy, and compassionate guidance, you will strengthen each family’s ability to heal, plan for the future, and thrive beyond violence. Your support ensures that clients receive the structure, safety, and connection they need to break cycles of abuse and create lasting change.

Key Responsibilities:

• Provides families with case management services, including but not limited to housing, employment, legal, and medical referrals.
• Coordinates family case management meetings twice a month, as well as weekly case management meetings with the head of household.
• Completes intake and orientation of services and discusses safety planning with clients.
• Observes and documents weekly observations of each child within the family unit.
• Assures Client First data entry is accurate and current, and assists in providing information for reports or statistical information when requested.
• Facilitates weekly process groups and/or events using a variety of psychotherapy approaches (e.g., cognitive-behavioral, psycho-educational, client-centered) and based on systems theory and domestic violence research.
• Responds appropriately to emergency situations utilizing de-escalation and conflict resolution skills.
• Assists clients in obtaining community services and establishes referral relationships with other agencies to facilitate services.
• Provides court advocacy and court testimony as needed.
• Provides training, supervision, and support to volunteers and interns as assigned.
• Represents the agency in special groups and community education activities.
• Participates in in-service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory, and community resources, including assessments of danger, and resources of direct solution.
• Attends and participates in case staffing on a weekly basis.
• Works assigned schedule with adequate flexibility, may be required to provide support during other hours.

Other Duties:

Performs other job-related duties as assigned

Qualifications:

• Master’s Degree in Social Work, Psychology, or related field with at least two years of experience working in a crisis intervention and/or domestic violence agency
• OR a Bachelor’s Degree in Social Work, Psychology, or related field with at least four years of experience in a crisis intervention and/or domestic violence field, and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities. 

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.

Knowledge, Skills, and Abilities:

• Knowledge and understanding of the dynamics of domestic violence affecting individuals and families.
• Knowledge of the legal process for family violence and an understanding of the legal documents presented to clients, and an understanding of child protective services.
• Knowledge of trauma-informed care and/or trauma theory.
• Knowledge of de-escalation techniques when working with clients.
• Skilled at working with Microsoft Office Word and Outlook; experience working with and entering data into client databases.
• Ability to relate to different cultural and religious backgrounds
• Ability to relate compassionately and with empathy towards clients through active listening skills, problem-solving, conflict resolution, and critical thinking skills.
• Ability to work individually and in a collaborative team environment, sharing information and knowledge that best helps the clients to succeed.
• Ability to follow all safety and precautionary rules and measures for the safety of the clients and for oneself.
• Ability to multi-task, organize, prioritize, and effectively and efficiently manage one’s time under stressful situations.
• Ability to set healthy boundaries when working with clients.
• Ability to maintain and preserve client confidentiality.
• Ability to work some evenings and weekends.

Mental and Physical Duties:

• Ability to perform physical tasks such as stooping, reaching, bending, and climbing to interact with clients, including children, and the ability to carry up to 25 pounds.  Most activities in this position are in a sitting position, but may require some standing.  
• Ability to drive safely and transport clients in the company vehicle.
• Ability to work some evenings and weekends to meet the needs of the clients
• Ability to lift and carry up to 25 lbs

Working Conditions:

Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but not limited to the office environment.  

More About US:

At The Family Place, we embrace and live our values: TEAM
 

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.
   

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability (60% salary replacement up to 11 weeks)
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will