Director of Programs

Job Summary:

We are seeking a dynamic and results-oriented Director of Programs to join our team. This role is responsible for managing key client accounts and overseeing projects that drive business growth and enhance customer satisfaction. The ideal candidate will possess strong interpersonal skills, a deep understanding of client needs, and the ability to manage multiple projects simultaneously while delivering exceptional service. This position reports to the Vice President of Business Operations.

Key Responsibilities:

• Build and maintain strong relationships with key clients, serving as their primary point of contact and trusted advisor.
• Understand clients' business needs and objectives, providing tailored solutions that align with their goals.
• Conduct regular check-ins and reviews to assess client satisfaction and identify opportunities for offering additional products and services.
• Collaborate with internal teams (i.e. Human Resources, Talent Acquisition, Contracts, Accounting, etc.) to ensure timely and effective delivery of services and solutions to clients.
• Lead the development and approval process for technical proposals, contracts, and pricing agreements, to maximize value for both the client and the company.
• Cooperate with Contracts and Accounting to monitor project/account performance metrics and develop strategies to enhance client retention and growth while maximizing company revenue and profitability.

• Lead and manage projects from inception to completion, ensuring alignment with client requirements and organizational goals.
• Develop detailed project plans, defining scope, timelines, budgets, and resource allocation.
• Monitor and report project progress, identify risks, and implement mitigation strategies to address any challenges.
• Provide onsite leadership and management for the company’s regional office ensuring efficient and effective operations.
• Supervise the Resource Manager(s) assigned to the Program Management Office.
• Participate in local and regional events that enhance the company’s brand image.
• Support the corporate office by participating in working groups, semi-annual Town Halls, holiday events, corporate offsites and retreats, and other events annually.

Qualifications:

• Bachelor’s degree in technical field, Business Administration, or a related field; relevant certifications (e.g., PMP) are a plus.
• Minimum of 10 years of experience in project/program management or technical services industry with a strong track record of managing key client accounts.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
• Prior experience with Department of Energy (DoE) or Department of Defense (DoD) contracts is a plus.
• Excellent organizational and time management skills, with keen attention to detail.
• Proficiency in Microsoft Office suite and CRM tools.
• Analytical mindset with the ability to assess data and make informed decisions.

Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.