Full- Time Houseperson - Courtyard by Marriott

The Courtyard by Marriott Houseperson is an essential team member tasked with maintaining the cleanliness and organization of the hotel's common areas and guest rooms. In addition to ensuring that all public spaces are spotless and well-maintained, they also assist with delivering amenities to guest rooms and supporting the housekeeping team. The role of a Houseperson at Courtyard by Marriott goes beyond just cleaning; it involves creating a welcoming and comfortable environment for guests to enjoy during their stay. Strong attention to detail, efficiency in completing tasks, and a dedication to upholding the Courtyard by Marriott standard of excellence are key qualities for success in this position. Collaboration with other hotel departments is crucial to meet the needs of guests promptly and efficiently. A top-performing Houseperson at Courtyard by Marriott embodies a positive demeanor, a collaborative spirit, and a commitment to delivering exceptional service to elevate the overall guest experience. 

Essential Duties and Responsibilities (Other duties may be assigned): 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/ or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

•    Clean and maintain all common areas of the hotel, including hallways, lobby, and public restrooms
•    Assist housekeeping staff with cleaning guest rooms when needed
•    Manage and stock housekeeping carts with necessary supplies
•    Handle guest requests promptly and professionally
•    Perform regular deep cleaning tasks such as carpet shampooing, floor polishing, and furniture maintenance
•    Assist with laundry duties, including washing, drying, and folding linens
•    Ensure all cleaning equipment is properly maintained and stored
•    Follow all safety protocols and procedures to maintain a safe working environment
•    Collaborate with other hotel staff to provide excellent customer service to guests
•    Attend training sessions and meetings as required to stay updated on hotel policies and procedures

If you are looking for a rewarding challenge in the hospitality industry and possess a strong work ethic and attention to detail, joining the Courtyard by Marriott team as a Houseperson could be the right fit for you. With opportunities for career advancement, a supportive work environment, and a commitment to excellence, Courtyard by Marriott offers a fulfilling and dynamic workplace for individuals ready to excel in their roles. 

Qualifications Requirements:  
 
•    Demonstrated ability to effectively interact with individuals from diverse socioeconomic, cultural, disability, and ethnic backgrounds. 
•    A minimum of 1 year of progressive experience in hotel housekeeping. 
•    Exhibit a service-oriented approach with polished professional presentation skills. 
•    Essential strengths include high energy, an entrepreneurial mindset, adept communication skills, excellence in delivering exceptional customer service, and the ability to enhance operational efficiency. 
 
Reasoning Ability:   
 
Possessing strong reasoning ability is vital for individuals working as a Houseperson at Courtyard by Marriott. These professionals must be adept at applying common sense to execute straightforward tasks and follow instructions provided by the Housekeeping Supervisor accurately. Furthermore, they need to demonstrate effectiveness in listening to and addressing concerns raised by both guests and colleagues, showcasing problem-solving skills in various work-related scenarios. 
 
In the fast-paced environment of a Courtyard by Marriott, the Houseperson must exhibit initiative in their job performance, anticipating tasks before they become urgent necessities. By reasoning effectively, they can efficiently handle challenges that arise, contributing to a seamless workflow and ensuring a high standard of service. Ultimately, the ability to reason well equips Laundry Attendants to fulfill their responsibilities competently, enhancing the overall guest experience at the establishment. 
 
Physical Demands: 
 
The physical demands outlined below are indicative of the requirements necessary for a Courtyard by Marriott Houseperson to effectively carry out the key responsibilities of the role. Reasonable accommodations can be arranged to assist individuals with disabilities in performing these essential functions. 
 
Working as a Houseperson at Courtyard by Marriott involves a variety of physical responsibilities that demand endurance, agility, and meticulousness. Housepersons will often be on their feet for extended periods, engaging in tasks like tidying, moving furniture, restocking supplies, and ensuring the cleanliness of common areas. This position may require lifting and transporting bulky items, so physical strength and adherence to proper lifting techniques are crucial to prevent injuries. Additionally, having precise coordination when handling fragile objects and operating cleaning equipment efficiently is vital. Overall, the physical demands of a Houseperson at Courtyard by Marriott encompass stamina, flexibility, and the ability to uphold high standards in a dynamic setting. 
 
Physical Demands Continued: 
 
•    Standing for extended periods while moving furniture, equipment, and supplies within the hotel 
•    Lifting and transporting heavy items such as guest room furniture, lobby furniture, linens, and cleaning supplies 
•    Bending, kneeling, and reaching to arrange and set up event spaces, guest rooms, and public areas 
•    Demonstrating manual dexterity in handling various objects and assisting with maintenance tasks 
•    Walking and navigating through different areas of the hotel to fulfill housekeeping and maintenance duties 
•    Communicating effectively with team members and supervisors to coordinate tasks and ensure guest satisfaction 
•    Maintaining cleanliness and organization in designated work areas and storage spaces 
•    Working efficiently in a fast-paced environment with a focus on quality and guest service 
•    Adhering to safety procedures and cleanliness standards while handling equipment and materials 
•    Assisting with inventory management and documenting maintenance activities accurately 
•    Collaborating with colleagues to support various departments and deliver exceptional guest experiences 
•    Being adaptable to changing tasks and willing to assist in additional hotel operations as needed 
•    Ensuring guest satisfaction by maintaining a clean and welcoming environment throughout the hotel 
•    Willingness to work flexible hours, including weekends and holidays, to accommodate the hotel's operational requirements 
•    Ability to lift, move, push, or pull items weighing up to 50 lbs. while performing job duties 
 
Work Environment: 
 
For a Houseperson at Courtyard by Marriott, the work environment is predominantly indoors. It's essential to highlight that reasonable accommodations can be made to assist individuals with disabilities in performing their essential duties. 
 
•    The work environment setting primarily takes place indoors. 
 
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.