Title of Position: Residential Manager
Location: CRTP/ Social Rehabilitation Program
Exempt/Non-Exempt: Exempt
Union/ Non-Union: Non-Union
Supervisor: Program Director
Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.
SUMMARY OF POSITION
The Residential Manager assures that the facilities and grounds maintain the standards of our licensing and contract agencies, including Community Care Licensing, LACMDH, Medi-Cal/Medicare and AOA. The Residential Manager oversees security procedures, including facility rounds, person and property searches, facility vehicle maintenance, and is the facility designated Safety Manager. The Residential Manager oversees Dietary services for the Program. The position supervises the paraprofessional staff and serves as a member of the management team.
ESSENTIALS DUTIES
- Serves as Safety Manager for the facility, and acts as the CRTP/Social Rehabilitation Program representative at all Safety Committee Meetings. Facilitates safety discussions at all CRTP/Social Rehabilitation Safety Sub-Committee Meetings.
- Reviews the Safety and Disaster Manual at least annually. Updates policies and procedures as needed. Proposes updated policies and procedures to the Program Director and Agency Safety Committee for recommendations and approval.
- Supervises/assigns all emergency drills. Insures that drills are conducted according to policy, and that the frequency of drills is in accordance with Gateways policy and requirements of contract agencies.
- Monitors the maintenance of all facility emergency equipment, including the fire alarm system, fire extinguishers, smoke detectors, and panic button alarm system.
- Supervises facility sanitation by monitoring that the residential rooms, grounds, activity buildings and staff offices remain in compliance with contract agencies and licensing standards.
- Conducts monthly Community Care Licensing Hazard Detection/Surveillance Report. Reports all findings to the chief engineer.
- Works effectively with clients who may be angry, hostile, or agitated. Handles periodic encounters with clients or others who may be psychotic, unstable, and/or intoxicated by alcohol or street drugs.
- Assigns disciplinary sanctions to all clients who are unable to maintain minimum sanitation levels in their living spaces.
- Supervises the delivery of all maintenance services. Insures that requests for maintenance services are submitted in a timely manner, and monitors for completion of all requested services.
- Monitors the security of the facility by completing security rounds, assigning rounds to staff, and monitoring for completion of assigned rounds.
- Provides Program orientation for clients and completes client orientation information packet, which includes the following: Personal and Resident Rights, Consent for Treatment, House Rules, Treatment Team Members and Grievance Complaint Form.
- Monitors/assigns the completion of person and property searches. Insures that all searches are conducted with the frequency indicated by contract agencies.
- Supervises and coordinates, in the absence of the daytime paraprofessional, medication monitoring, ordering of all medications, completes all weekly lab-work forms, and coordinates all aspects of medication injections.
- Oversees Dietary services.
- Trains all staff members on search, security, and emergency procedures.
- Schedules and monitors client house job list, restriction list and completion of extra duty assignments.
- Maintains linen and key records for incoming and outgoing clients.
- Provides administrative supervision to the Paraprofessional staff.
- Provides on call coverage for emergency consultation and intervention outside of regular work hours.
- Conducts and monitors orientation for newly hired staff.
- Follows up to insure that supervisees are meeting required objectives and deadlines, and assists if necessary.
- Formally reviews and appraises the performance of supervisees annually.
- Assists in personnel actions, such as recruitment, evaluations and discipline.
- Assists Program Director in program development and administrative functions, as needed.
- Responsible for consistent administration and enforcement of Administrative and Personnel policies and procedures with staff. Assists staff in understanding administrative decisions.
- Orders, receives, stocks, and maintains supplies for facility as needed.
- Supervises clients in household task assignments designed to increase their independent living skills.
- Responds appropriately under difficult or stressful circumstances.
- Performs other additional related tasks as assigned.
ESSENTIAL SKILLS
- Outstanding language and communication skills.
- Demonstrated leadership skills and excellent interpersonal skills.
- Ability to communicate effectively in English, both verbally and in writing.
- Knowledge of program management, and demonstrated supervisory abilities necessary to direct department operations.
- Organizational ability, including developing and implementing agency policies and procedures.
- Ability to represent organization to outside agencies.
- Proven ability to work with adult population.
- Ability to cope with situations that cause emotional stress.
- Knowledge of crisis intervention skills.
- Basic skills in assessment of patient dangerousness.
- Ability to use a personal computer.
