Residential Manager

Gateways Hospital and Mental Health Center is seeking a motivated individual to fulfill the role of Residential Manager in the Statewide Transitional Residential Program (STRP). The STRP is a 17-bed (12 male, 5 female), unlocked, residential, forensic program, and is the highest level of care with the CONREP system (CAs Conditional Release Program for individuals transitioning from the Department of State Hospitals back into the community). Clients are referred from county CONREP programs throughout the state and the STRP program serves as a transitional, 90-day, step-down program between the state hospital and the community.

SUMMARY OF POSITION

The Residential Manager assures that the facilities and grounds maintain the standards of our licensing and contract agencies, including Community Care Licensing, and The Joint Commission on the Accreditation of Healthcare Organizations.  The Residential Manager oversees security procedures, including facility rounds, person and property searches, facility vehicle maintenance, and is the facility designated safety manager.  The position supervises the paraprofessional staff and serves as a member of the management team.

ESSENTIAL DUTIES      

• Serves as Safety Manger for the facility, and acts as the Satellite representative at all Safety Committee Meetings. Facilitates Safety discussions at all Satellite Safety Sub-Committee Meetings

• Reviews the Satellite Safety and Disaster Manual at least annually. Updates policies and procedures as needed. Proposes updated policies and procedures to the Satellite Program Director and Agency Safety Committee for recommendations and approval

• Supervises/assigns all emergency drills. Insures that drills are conducted according to policy, and that the frequency of drills is in accordance with Gateways policy and requirements of contract agencies

• Coordinates with engineering the monitoring/maintenance of all facility emergency equipment, including the fire alarm system, fire extinguishers, smoke detectors, and panic button alarm system

• Monitors the security of the facility by completing security rounds, assigning rounds to staff, and monitoring for completion of assigned rounds

• Acts as a liaison to other departments such as Engineering, EVS, IT Support, EOC and Dietary Services to ensure the efficient and safe delivery of services.

• Supervises facility sanitation by monitoring that the residential cottages, grounds, activity buildings and staff offices remain in compliance with contract agencies and licensing standards

• Ensures compliance with all sanitation guidelines, including management of biohazards

• Communicates with the treatment team regarding all clients who are unable to maintain minimum sanitation levels in their living spaces

• Conducts monthly Community Care Licensing Hazard Detection/Surveillance Report.  Reports all findings to the chief engineer.

• Supervises the delivery of all maintenance services. Insures that requests for maintenance services are submitted in a timely manner, and monitors for completion of all requested services.

• Acts as a liaison to IT Support to ensure working order of all equipment, including security cameras and fire alarms

• Collaborates with EOC to ensure all staff are approved to drive vehicles and trained in the proper driving and safety procedures

• Collaborates with Engineering to ensure the vehicles are well maintained in accordance with agency standards

• Ensures vehicles are kept clean, organized, and have sufficient gas.

• Provides Dietary Services with updated information on client dietary requirements and needed meals, snacks, and other dietary items.

• Manages substance abuse testing (urinalysis and breathalyzer) for all facility clients. Ensures related supplies are stocked, packs and ships collected samples, reviews results, completes incident reports on positive samples, and reports issues to Program Director. Collects same sex, observed urine specimens for drug testing.  Completes all assigned testing and collects suspect samples as necessary. Trains all paraprofessional staff in testing procedures and maintains quality assurance and training records.

• Provides Program orientation for clients and completes client orientation information packet, which includes the following: Personal and Resident Rights, Consent for Treatment, House Rules, Treatment Team Members and Grievance Complaint Form.

• Works effectively with clients who may be angry, hostile, or agitated.  Handles periodic encounters with clients or others who may be psychotic, unstable, and/or intoxicated by alcohol or street drugs.

• Schedules and monitors client house job list, restriction list and completion of extra duty assignments

• Maintains key records for incoming and outgoing clients

• Provides administrative supervision to the paraprofessional staff

• Creates monthly schedule of staff to ensure sufficient coverage for all shifts

• Provides training to all PPC staff to ensure they are equipped to effectively perform their duties.

• Provides on call coverage for emergency consultation and intervention outside of regular work hours

• Follows up to insure that supervisees are meeting required objectives and deadlines, and assists if necessary

• Formally reviews and appraises the performance of supervisees annually

• Assists in personnel actions, such as recruitment, evaluations and discipline

• Responsible for consistent administration and enforcement of Administrative and Personnel policies and procedures with staff. Assists staff in understanding administrative decisions

• Trains all staff members on search, security, and emergency procedures

• Monitors/assigns the completion of person and property searches. Insures that all searches are conducted with the frequency indicated by contract agencies

• Acts as a liaison to other programs such as CRTP, Wellness, and FCTP

• Performs other additional related tasks as assigned.

ESSENTIAL SKILLS         

• Outstanding language and communication skills

• Demonstrated leadership skills and excellent interpersonal skills

• Ability to communicate effectively in English, both verbally and in writing

• Knowledge of program management, and demonstrated supervisory abilities necessary to direct department operations

• Organizational ability, including developing and implementing agency policies and procedures

• Ability to represent organization to outside agencies

• Proven ability to work with adult population

• Ability to cope with situations that cause emotional stress

• Knowledge of crisis intervention skills

EDUCATION & CERTIFICATES

• Bachelor’s degree in social work, related social service field, or criminal justice.
• Certification as an Adult Residential Administrator by the State of California, Department of Social Services, Community Care Licensing Division*^{*Note: If Certification as an Adult Residential Administrator is lacking, it must be obtained within 1 year of hire.}

EXPERIENCE/QUALIFICATIONS

• One year of experience in corrections, mental health, social services, counseling, security, or substance abuse treatment.
• One year of successful management or supervisory experience
• Two years of successful supervisory and administrative experience in a mental health program, correctional facility, or related experience. Experience with social service programs and program management. Experience with Community Care Licensing and the Joint Commission on the Accreditation of Healthcare Organizations. Experience working with mentally ill offenders and residential treatment programs.

REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
• Valid California Driver’s license.
• TB clearance.
• Driving record acceptable for coverage by Gateways insurance carrier.

PHYSICAL REQUIREMENTS

• To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.
• Employee will be required to lift and/or move unassisted up to 25 pounds.