Program Coordinator - SF Adult

Program Description:

Folsom Dore Apartments is a 98 unit mixed-income permanent supportive housing building with forty-four units dedicated to housing formerly chronically homeless adults with complex and long-term social, mental health, substance abuse, and medical issues.  The support services on- site team is comprised of a program coordinator, a case manager, and an activities coordinator. The team works together to ensure that all residents are provided with necessary resources to ensure housing stability while increasing wellbeing through referrals, linkage, advocacy, education, and other supportive services.

Essential Duties and Responsibilities:

●    Coordinate all regular program activities.

Core functions include the following:

1. Programming –

• Work with on-site staff and property management to plan, create, and implement building wide community events focused on client enrichment.
• Outreach to residents in the form of event fliers, monthly calendars, weekly schedules, and conduct door to door outreach to encourage community participation.
• Work with community partners to facilitate bringing in outside resources in the form of workshops, training, and other events to create rich and diverse programming, events and activities that support life, education, and employment goals.
• Coordinate and partner with SF Marin Food Bank to conduct the bi-weekly food pantry on site. Take lead on the distribution of the coordination and facilitation of this event.

1. Administrative-

• Take the lead in fulfilling reporting requirements for the program site in the form of annual monitoring, monthly deliverable reports, outcome measurements and other reporting required by funding sources and agency needs – including navigating the agency’s Case Management tool and San Francisco Coordinated Entry database.
• Serve as the on-site support services liaison to Property Management. Create agendas and co-facilitate weekly meetings with property management and service providers.
• Conduct an annual satisfaction survey and implement resident comments into program ideas.

• Create agenda and facilitate weekly team meetings with the onsite Case Manager and the housing Program Manager.

1. Client Case Management-

• Provide case management services, including counseling, crisis intervention, therapeutic support, psycho/social education, addressing lease violations, conflict and behavioral management, and other assistance as needed for residence with a history of chronic homelessness.
• Participate in case conferences with other service providers as needed.
• Provide assessments and case plans in collaboration with residents on their needs and goals.
• Provide individualized budgeting, and education on problem-solving techniques, communication skills and home management to residents.
• Maintain case records of client case load and other record keeping as required by the agency.

Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable and legal accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Bachelor’s degree and 4 years’ experience in social work, preferably in the non-profit or public sector; or equivalent combination of education and lived experience. Bachelor’s degree in Social Work or related field preferred.
• Experience in accessing community-based services and ability to relate professionally to other service providers. Knowledge of resources that support at risk families.
• Ability to work in a fast-paced environment that requires strong multi-tasking capabilities.
• Knowledge and experience in working with culturally diverse populations.
• Must demonstrate competent computer skills: Microsoft Windows, Microsoft Office, Microsoft Outlook, and Internet.
• Excellent writing and analytic skills.
• Able to work independently, use common sense, and utilize supervision as needed.
• Ability to work collaboratively in a team setting.
• Experience with group facilitation and community building.
• Bilingual ability helpful (Cantonese/Mandarin or Spanish)