Program Manager - Homeless Employment Program

Summary 

Goodwill of Silicon Valley seeks an experienced program manager to oversee the management and oversight of an innovative, high visibility job training and readiness program designed to help our unsheltered neighbors connect with work. The SJ BRIDGE program provides comprehensive supportive and employment services to San Jose residents living in emergency or transitional housing.   

Reporting to the Vice President of Mission Services and leading a team of up to 10 employees, this role will be responsible for outcome driven management of work readiness, employment placement, and case management services. This position will engage in developing job training and career opportunities with the goal being to move unemployed residents of San Jose’s emergency interim housing sites into stable employment.  Additionally, the SJ BRIDGE Program Manager will foster and maintain clear communication and effective working relationships with funders, housing partners, and internal stakeholders. 

Major Responsibilities and Key Duties 

As SJ Bridge Program Manager, you will be responsible for: 

• Managing the day-to-day operations and contract deliverables of the GWSV SJ-BRIDGE program including administrative functions, e.g., budget preparation, financial management, contract administration, and personnel administration for the program 

• Developing service, monitoring, and reporting procedures that are consistent with compliance requirements 

• In collaboration with the Director of Operations and VP of Mission Services, hire, onboard, train, supervise, and evaluate, all SJ-BRIDGE program staff.  

• Ensuring that SJ-BRIDGE participants receive appropriate services as required by the SJ-BRIDGE agreement. 

• Oversight and guidance of outreach, temporary work experience, case management, and job placement activities that relate to mitigating barriers to employment for people experiencing homelessness. 

• Ensuring that all individual participant service and employment plans meet program standards and are properly documented in HMIS and CaseWorthy. 

• Meet with participants to resolve grievances.  

• Coordinating with Continuum of Care (CoC), the City of San Jose. 

• Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training. 

• Collaborates with local workforce development boards to enhance job opportunities for SJ BRIDGE participants.   

• Performs other duties as assigned. 

Knowledge, Skills, and Abilities 

Knowledge of: 

• Principles and practices of case management and supportive services for people with substance use disorders (SUD) who are seeking work.  

• Principles and practices of recruitment and service provision to people experiencing homelessness, low socioeconomic status, and/or people managing a SUD. 

• Principles and practices of public administration, including budgeting, personnel administration, and procurement methods. 

• Principles and practices of analysis and performance report writing. 

• Principles and practices of supervision and training. 

• Principles and practices of program development, management, and administration. 

Skill In: 

• Collecting and analyzing large amounts of data and reaching a conclusion supported by the analysis. 

• Building consensus among parties with competing or conflicting interests. 

• Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans. 

• Proficient use of computers, computer applications, and software. 

Ability to: 

• Ability to manage participant databases like CaseWorthy and HMIS to prepare analytical reports. 

• Interpret and apply regulatory practices, rules, and policies to actual situations. 

• Present ideas effectively, orally, and in writing, 

• Establish and maintain effective working relationships with people of diverse backgrounds. 

• Effectively plan, develop, and implement a comprehensive program with broad scope and high degree of complexity. 

• Make program changes based on analysis of results, new funder guidance, or departmental changes. 

• Exercise administrative supervision and direction over professional, technical, and clerical staff. 

Core Competencies 

• Strategy and Planning – Sees the big, long-range picture. Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives. 

• Leading People and Building Teams – Manages and guides group efforts by providing guidance, direction, and support for the purpose of achieving a goal. Manages staff in ways that improve their ability to succeed on the job. 

• Collaboration and Partnership – Builds constructive relationships characterized by a high level of acceptance, cooperation, and mutual respect. 

• Analysis and Decision-making – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.   

• Contract Management and Budgeting – Manage program objectives against contractual obligations to ensure program complies with funding agreements and financial policy. 

Required Qualifications 

• Bachelor's degree from an accredited institution in a social services or related field or equivalent experience (four to eight years as a program manager). Master's degree preferred   

• Minimum two years of grant-funded program management experience. 

• Possess a valid California Driver’s License. 

Equipment Used 

• Computer, telephone, copy and FAX machines. Zoom and Microsoft 365  experience preferred.  

Working Conditions 

• Works in an office environment 

• Works a standard workweek with occasional evenings and/or weekends 

• Occasional local travel to GWSV’s retail stores 

Emotional Effort 

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Physical Requirements 

The job involves sedentary work which requires lifting no more than 10 lbs and/or occasional lifting and carrying items such as file folders, ledgers and small tools. Much of the work is done while seated; occasional periods of time are spent standing up or walking. The position may entail lifting and carrying items which weigh up to 25lbs.  

Pay Range 

$80,000 - $90,000 annually 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law