Expandability Program Manager

Position Summary                                                                                                                            

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

The ExpandAbility Program Manager (Program Manager) ensures that the ExpandAbility program aligns with GWSV’s mission, meets or exceeds contractual objectives, and adapts to the needs of the community it serves. The Program Manager will collaborate with program staff to continue to develop and implement innovative programming the addresses the dynamic employment support needs of adult jobseekers with disabilities. This is an opportunity to enhance the infrastructure of a program including implementing policies and procedures to ensure efficient and effective participant service delivery.  The Program Manager  is responsible for overseeing the planning, implementation, and evaluation of ExpandAbility services. This position leads a staff of approximately five direct service staff members, providing regular supervision, professional development, and work planning support. Additionally, the ExpandAbility Program Manager will foster and maintain clear communication and effective working relationships with internal stakeholders and referring agencies like San Andreas Regional Center and the California Department of Rehabilitation. 

Major Responsibilities and Key Duties 

As the ExpandAbility Program Manager, you will be responsible for: 

• Developing and implementing operational plans for program delivery and management based on organizational goals and contractual obligations. 

• Managing the day-to-day operations and contract deliverables of the ExpandAbility program including administrative functions, e.g., budget preparation, financial management, contract administration, and personnel administration for the program 

• Developing service, monitoring, and reporting procedures that are consistent with compliance requirements 

• In collaboration with the Director of Operations and VP of Mission Services, hire, onboard, train, supervise, and evaluate, all ExpandAbility program staff.  

• Ensuring that all individual participant service and employment plans meet program standards and are properly documented in  CaseWorthy. 

• Meet with participants to resolve grievances.  

• Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training. 

• Collaborates with local workforce development boards to enhance job opportunities for ExpandAbility participants.   

Knowledge, Skills and Abilities 

Knowledge of: 

• Principles and practices of case management and supportive services for people with disabilities who are seeking work.  

• Principles and practices of recruitment and service provision to people with disabilities or autism spectrum disorder (ASD). 

• Principles and practices of public administration, including budgeting, personnel administration, and procurement methods. 

• Principles and practices of analysis and performance report writing. 

• Principles and practices of supervision and training. 

• Principles and practices of program development, management, and administration. 

Skill In: 

• Collecting and analyzing large amounts of data and reaching a conclusion supported by the analysis. 

• Building consensus among parties with competing or conflicting interests. 

• Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans. 

• Use of computers, computer applications, and software. 

Ability to: 

• Manage participant databases like CaseWorthy and HMIS to prepare analytical reports. 

• Interpret and apply regulatory practices, rules, and policies to actual situations. 

• Present ideas effectively, orally, and in writing, 

• Establish and maintain effective working relationships with people of diverse backgrounds. 

• Effectively plan, develop, and implement a comprehensive program with broad scope and high degree of complexity. 

• Make program changes based on analysis of results, new funder guidance, or departmental changes. 

• Exercise administrative supervision and direction over professional, technical, and clerical staff. 

Core Competencies 

• Strategy and Planning – Sees the big, long-range picture. Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives. 

• Leading People and Building Teams – Manages and guides group efforts by providing guidance, direction, and support for the purpose of achieving a goal. Manages staff in ways that improve their ability to succeed on the job. 

• Collaboration and Partnership – Builds constructive relationships characterized by a high level of acceptance, cooperation, and mutual respect. 

• Analysis and Decision-making – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.   

• Contract Management and Budgeting – Manage program objectives against contractual obligations to ensure program complies with funding agreements and financial policy. 

Required Qualifications 

• Bachelor's degree from an accredited institution in a social services or related field or equivalent experience (four to eight years as a program manager). Master's degree preferred.  

• Minimum two years of grant-funded program management experience. 

Equipment Used 

• Computer, telephone, copy and FAX machines. Zoom and Microsoft 365  experience preferred.  

Working Conditions 

• Works in an office environment 

• Works a standard workweek with occasional evenings and/or weekends 

• Occasional local travel to GWSV’s retail stores 

Emotional Effort 

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Physical Requirements 

The job involves sedentary work which requires lifting no more than 10 lbs and/or occasional lifting and carrying items such as file folders, ledgers and small tools. Much of the work is done while seated; occasional periods of time are spent standing up or walking. The position may entail lifting and carrying items which weigh up to 25lbs.  

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law