Retail Supervisor

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities: 

Major Responsibilities: 

• At the direction of the Store Management Team provide work direction to store personnel during shifts.  

• Be accountable for store cash funds when opening/closing the store without management supervision.  

• Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.  

• Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team  

• Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and marketing of merchandise.  

• Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.  

• In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.  

• Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment in all areas located within the store property (internal and external).  

• Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise and to ensure the safety of GWSV employees.  

• Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.  

• Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team, Loss prevention and by notification sent to Corporate via email.  

• Performs other duties as assigned.  

Preferred Qualifications: 

• High School Diploma or equivalent  

• Proficient in the English language 

• 1-2 years of prior Lead or Supervisory experience preferred  

• Experience in retail merchandising with a demonstrated track record of enhancing store sales is preferred  

Equipment Used: 

• Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart, cash register, ten-key or calculator, telephone, personal computer, printer and fax machine  

Aptitudes/Skills/Temperament: 

• Ability to back-up and assist the management team as requested.  

• Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public.  

• Ability to tactfully explain decisions or present information clearly.  

• Ability to perform arithmetic, and count money/change quickly and accurately.  

• Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations.  

• Ability to understand and accept directions and follow procedures.  

• Ability to perform both repetitive and varied duties without loss of composure or efficiency.  

• Knowledge of sales POS systems. NetSuite and RMH/RMS (Retail Management Hero/System) 

Management Acumen: 

• Management Style– Belief in empowering employees using coaching and positive motivational techniques 

• Organizational Skills– Results orientated, can meet high standards, goals and objective 

• Accountability Style– Holds employees accountable for standards and serves as a mentor in their professional development; open to 360-degree feedback 

• Collaborative – Sees value in working and forging effective relationships with others 

• Teamwork– Willing to work as part of a team, enjoys sharing credit with colleagues 

• Problem Solver– Ability to simplify complicated issues and develop traditional and nontraditional solutions 

• Integrity– possess the highest ethical standards, trustworthy and transparent 

• Interpersonal Savvy– ability to relate and build constructive relationships with employees, customers, clients, and board members 

• Composure– ability to remain calm and collected under pressure 

• Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members 

• Energetic– Enthusiastic with a strong personal work ethic 

• Time Management- Excellent time management skills for projects and leadership skills in clock in and out through leading by example 

Working Conditions: 

• Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed daily. 

• Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform.  

• Noise and vibrations are not significant; however, radios and televisions may be turned on 

Emotional Effort 

• Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment. 

Physical Requirements: 

• Fast work pace with constant standing and walking 

• Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker(s). Safety handling procedures must be followed.  

• Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks. 

Pay Range 

$19.96 - $22 per hour 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law