Sorter Training & Development Assistant Manager

Job Responsibilities 

• Train incoming and existing sorters and pricers on how to properly process donated goods (clothing, housewares, books, toys, jewelry, shoes, home décor) through pre-sorting, sorting, grading, cleaning, hanging, and pricing. 

• Assist in training production specialists in standard operating procedures and task execution. 

• Collaborate with the Sorter Training Manager, trainers, and retail leaders to ensure sorter production and sell-through goals are met. 

• Deliver in-store and hands-on training on sorting, pre-sorting, pricing practices. 

• Coach store teams on identifying and preparing items for retail and e-commerce sales according to quality standards. 

• Train sorters and managers on pricing practices using established pricing guidelines. 

• Provide performance-based coaching to improve speed, accuracy, and efficiency. 

• Monitor sorter and pricer productivity and assist in retraining underperforming team members. 

• Ability to read and understand company metrics in DOMO 

• Follow up with trained employees at regular intervals to assess retention, application of skills, and identify further coaching needs. 

• Track and document employee training progress, performance metrics, and ongoing development needs. 

• Help maintain and update training documents, tools, and curriculum as directed by the Training Manager. 

• Participate in training sessions (local and remote) and support coordination of virtual training when needed. 

• Ensure adherence to Goodwill’s operational and safety procedures. 

• Maintain communication with store managers and district managers to ensure training effectiveness and consistency. 

• Travel to store locations for on-site training support (up to 80% of the time). 

• Perform other duties as assigned. 

Requirements 

• Proficient in the English language  

• Valid California Driver's License  

• Reliable vehicle  

Preferred Qualifications/Experience  

• Spanish proficiency desired 

• 1-2 years of relevant experience in Retail Production preferred 

• 1-2 years experience delivering in-person training preferred 

Equipment Used 

• Computer 

• H-Racks 

• Z-Racks 

• Touchscreen Computer  

• Printer  

• Pricing and Barb Gun 

Management Acumen 

• Management Style – Belief in empowering employees through the use of coaching and positive motivational techniques  

• Organizational Skills – Results orientated, can meet high standards, goals and objectives  

• Accountability Style – Holds employees accountable for standards and serves as a mentor in their professional development; open to 360-degree feedback 

• Collaborative – Sees value in working and forging effective relationships with others 

• Teamwork – Willing to work as part of a team, enjoys sharing credit with colleagues 

• Problem Solver – Ability to simplify complicated issues and develop traditional and nontraditional solutions  

• Integrity – possess the highest ethical standards, trustworthy and transparent  

• Interpersonal Savvy – ability to relate and build constructive relationships with employees, customers, clients, and board members  

• Composure – ability to remain calm and collected under pressure  

• Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members  

Working conditions 

• Works in a warehouse setting 

• Works a standard workweek with occasional evenings and/or weekends 

• Occasional local travel to GWSV’s retail stores 

Emotional Effort 

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Physical requirements 

• The work environment is fast paced, with frequent standing and walking.  

• The job involves light physical activity, requiring lifting up to 25 lbs with frequent lifting and/or carrying objects weighing up to 10 lbs.  

• Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker.  

• Safety handling procedures must be followed at all times.