Veterans Program - HVRP Case Manager

Summary    

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, and providing economic independence while restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives, and strengthen communities. 

The Homeless Veterans Reintegration Program (HVRP) Case Manager will play a key role in assisting homeless veterans to overcome barriers and achieve stability in employment. This position provides comprehensive case management services to homeless veterans, helping them secure meaningful employment and access needed resources. The Case Manager will work with veterans to develop personalized employment plans and collaborate with local organizations to ensure holistic support. 

Job Responsibilities 

Case Management Role 

• Conduct intake and comprehensive assessments of homeless veterans to determine eligibility and identify employment barriers. 

• Develop and implement individualized employment service plans, focusing on strengths, needs, and potential interventions to overcome barriers. 

• Provide ongoing case management services, including regular check-ins, goal setting, and employment progress monitoring. 

• Collaborate with community organizations, shelters, and veteran service organizations to ensure access to needed support services (housing, counseling, health care, etc.). 

• Work closely with veterans to refer to appropriate job opportunities. 

• Connect veterans with essential supportive services, including transportation, work attire, and tools necessary for employment success. 

• Provide job readiness training and guidance on workplace expectations, soft skills, and professional development. 

• Maintain accurate and up-to-date records of all client interactions and services in compliance with HVRP program guidelines. 

Community Collaboration 

• Establish and maintain strong relationships with local veteran service providers, employers, housing agencies, and community partners. 

• Attend community events and network with organizations to build awareness of Goodwill's veteran services. 

• Maintain a detailed knowledge of local resources and refer veterans to community programs as necessary. 

• Ensure adherence to all reporting requirements, standards, and regulations of the HVRP program. 

Job-Driven Training and Employment Support 

• Develop and facilitate job-driven training programs in collaboration with local employers and training providers, ensuring veterans receive training tailored to current labor market demands. 

• Work with veterans to identify appropriate training opportunities, including certifications, vocational programs, and on-the-job training that align with their career goals and local employment needs. 

• Coordinate job placement efforts, ensuring that veterans are matched with employers who can offer long-term, stable employment opportunities based on the skills they acquire through training. 

• Monitor veterans' progress during and after job-driven training to ensure successful completion and transition into employment. 

• Provide ongoing support and follow-up with veterans and employers to address any issues that may arise during the training or employment process. 

• Develop individualized plans to help veterans become job-ready, including resume preparation, mock interviewing, and barrier removal 

• Collaborate with SSVF, VA, HUD-VASH, American Job Centers, and local housing providers to deliver holistic services 

• Performs other duties as assigned 

Required Qualifications   

• Previous experience with workforce development or employment services. 

• Valid CA driver’s license and reliable transportation. 

• Ability to pass a background check and any required security clearances. 

Preferred Qualifications 

• 2+ years of experience in case management with homeless populations or veterans. 

• Personal experience as a Veteran 

• Bachelor's degree in social work, Human Services, Counseling, or a related field, or equivalent experience. 

Equipment Used 

• Computer, telephone, copy and FAX machines 

Skills, Abilities, and Knowledge 

• Strong knowledge of veteran-specific issues and homelessness. 

• Excellent written and oral communication skills. 

• Strong organizational skills with the ability to manage multiple cases and priorities simultaneously. 

• Ability to collaborate effectively with community partners and external agencies. 

• Proficient with Microsoft Office and client management databases. 

• Critical thinking and problem-solving abilities. 

• Strong sense of empathy and accountability, with a passion for helping vulnerable populations. 

• Knowledge of local resources for veterans, including housing, employment, healthcare, and benefits programs. 

Working Conditions 

This job is performed indoors in a typical office environment, with regular interactions with clients, community partners, and external agencies. The position may require occasional travel for client meetings, community outreach, and collaboration with partner organizations. 

The role is moderately paced, with occasional high activity levels and deadlines. Teamwork is a key element in the success of this position, and the work environment encourages collaboration across departments. 

Physical Requirements 

The role involves primarily sedentary work with occasional light physical activity, such as lifting up to 20 pounds and moving supplies or equipment. The job requires frequent use of a computer, phone, and other office equipment. Periods of standing, walking, or meeting with clients outside the office may be required. 

Emotional Effort   

The position requires moderate emotional effort, with occasional high-stress situations due to client needs, deadlines, and the urgency of services provided. Maintaining composure and professionalism in these circumstances is essential. 

Working Conditions 

• Primarily office‑based, with frequent travel for employer visits, job fairs, and community events. 

• Occasional evenings or weekends for outreach activities. 

• Fast‑paced environment requiring teamwork, adaptability, and proactive problem‑solving. 

• Physical Requirements 

• Sedentary office work with intermittent standing, walking, and lifting up to 20 lbs (e.g., event materials). 

• Emotional Effort 

• Moderate to high: balancing performance deadlines, urgent placement needs, and the complexities of serving vulnerable populations. 

Pay Range 

$30– $32 hourly 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law