SUMMARY
The Deposit Operations Associate is responsible for providing support for the daily operations of the bank. This role involves assisting in the processing of cash letters, ACHs, mobile deposits, and/or wires; maintaining accurate records; assisting bankers and customers; and ensuring the overall smooth functioning of the bank’s deposit operations department.
ESSENTIAL DUTIES
• Accurately process and verify incoming and outgoing debits and credits (checks, ACHs, wires, and electronic transfers) in accordance with bank policies, and ensure transactions are accurately posted to customer accounts in a timely manner.
• Handle and resolve discrepancies related to transactions, escalating as necessary.
• Assist in maintaining customer accounts by updating customer information, including address changes.
• Resolve and respond to customer inquiries regarding their account activity and transaction history.
• Ensure that all transactions comply with bank policies, federal regulations, and internal controls.
• Assist in the preparation of documentation for audits, compliance reviews, and reports to regulatory agencies.
• Maintain knowledge of banking regulations, including those related to anti-money laundering (AML) and the Bank Secrecy Act (BSA).
• Maintain accurate and organized records of transactions, including daily logs and electronic files.
• Assist with preparing reports for reconciliation purposes; reconcile certain accounts and resolve discrepancies as necessary.
• Ensure all documentation is filed correctly and stored in compliance with retention policies.
• Provide support for new account openings and closing processes.
• Assist in the resolution of customer complaints and escalations; ensuring customer satisfaction.
• Support the Deposit Operations team with administrative tasks, including the preparation of correspondence, filing, and the organization of paperwork.
• Assist in processing returned items, stop payments, and other transactions as requested.
• Participate in ongoing training to stay updated on banking products, procedures, and regulations.
SECONDARY DUTIES
The Deposit Operations Associate performs duties specific to the position and other functions as assigned.
RESPONSIBILITIES
• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.
• Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside activities.
• Perform the position safely, without endangering the health or safety of yourself or others, and report potentially unsafe conditions to management. Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 that are applicable to one’s position at the bank.
• Possess and maintain a current driver's license and a vehicle with appropriate insurance coverage. Both are required to drive while performing assigned duties and responsibilities.
• Possess and maintain adequate skills in computer operation, including email, word processing, spreadsheet, and specialty software programs.
• Possess and maintain adequate typing skills to meet the needs of the position.
• Possess and maintain adequate math skills to meet the needs of the position. This may include the ability to count currency and coin, calculate interest, balance accounts, add, subtract, multiply, and locate routine mathematical errors.
• Practice effective and efficient organizational and time management skills.
• Be able to work with general supervision while performing duties.
• Use effective oral, written, and interpersonal communication skills. This includes the ability to apply common sense when carrying out instructions, interpreting documents, understanding procedures, writing reports and correspondence, and speaking clearly to customers and employees.
• Be able to deal with routine problems involving multiple facets and variables in standardized situations.
SUPERVISOR RESPONSIBILITY
The Deposit Operations Associate is not responsible for the supervision of any employee(s).
ENVIRONMENT, PHYSICAL & MENTAL DEMANDS
The environment for this position is primarily a non-confined office-type setting in which employees are free to move about at will. This environment may include some minor annoyances, such as noise, odors, drafts, temperatures, etc.
Physical demands include writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, walking, standing, squatting, kneeling, and reaching.
Mental demands include analytical reasoning, reading and understanding documents or instruments, performing detailed work, following directions, problem solving, providing effective customer or employee communication, performing accurate math calculations, understanding language, engaging in effective verbal and written communication, enduring stress, conducting multiple concurrent tasks, and withstanding constant interruptions.
Physical and mental demands also include correct usage of the following equipment: telephones, cellular phones, copy and fax machines, adding machines or calculators, encoders, money counters, credit card terminals, postage machines, cash recyclers, vaults, computers, and related printers.
Work environment characteristics, physical demands, and mental demands are representative of those an employee encounters while performing the essential functions of this job and represent the knowledge, skill, and/or ability required to perform the job in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
