Territory Field Manager - Plumbing

The Territory Field Manager is responsible for overseeing the daily operations of paint and drywall projects within a designated territory. This role ensures projects are completed on time, within budget, and to the company's quality standards. The manager coordinates labor, materials, and schedules, and serves as the primary liaison between field teams, subcontractors, and clients.

ESSENTIAL JOB FUNCTIONS

• Project Oversight: Manage the daily functions of paint and drywall processes, ensuring adherence to project timelines and quality standards.
• Team Coordination: Allocate labor resources effectively, ensuring projects are adequately staffed and team members are informed of their responsibilities.
• Material Management: Ensure timely availability and proper utilization of tools and building materials on job sites.
• Client Relations: Maintain and nurture relationships with construction managers of national builders, addressing any concerns or issues promptly.
• Communication: Relay information captured in the field to labor teams and other relevant stakeholders to ensure alignment and project continuity.
• Issue Resolution: Identify and resolve scheduling conflicts and other project-related issues, escalating to the Field Operations Manager when necessary.
• Quality Assurance: Conduct regular inspections to ensure work meets company and industry quality standards.
• Safety Compliance: Enforce safety protocols and ensure all field activities comply with company and regulatory safety standards.

STANDARDS OF PERFORMANCE

• Demonstrate professionalism and provide informative assistance when interacting with customers, vendors, and team members.
• Exhibit initiative and the ability to develop new approaches to problem-solving.
• Maintain consistent workflow and meet project deadlines under pressure.
• Foster interpersonal relationships that encourage openness, candor, and trust.
• Ensure tasks are completed accurately and in a timely manner.
• Handle company information with confidentiality.
• Adhere to company policies regarding attendance and punctuality, providing adequate notice for absences.
• Adapt to changes in a growing company environment.
• Manage multiple tasks efficiently and independently.
• Possess excellent written and verbal communication skills.
• Demonstrate strong organizational skills with exceptional attention to detail and follow-up capabilities.
• Communicate effectively with customers, managers, and field employees regarding project statuses.

EDUCATION, EXPERIENCE AND TRAINING

• High school diploma or equivalent (GED, college, technical or trade school transcript, foreign equivalency).
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to learn new software systems specific to the business.
• Valid driver's license for 3+ years and insurable under the company insurance policy.
• Fluency in Spanish is a plus but not required

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to maintain focus and productivity in a sedentary role for extended periods (approximately 75% of the time).
• Regularly operate computers and office machinery with precision and efficiency.
• Physical ability to navigate multi-level workspaces, including ascending and descending stairs as needed.

WORKING ENVIRONMENT AND CONDITIONS

• This position requires working in an office and field environment.
• Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.
• Valid driver’s license and insurable with company insurance policy

• Management of daily labor with respect to following appropriate schedules and timelines 
• Effective management of labor and materials on job level  
• Maintaining relationships with customers
• Manage the crews in conjunction with the Area Manager
• Communicate with customers regarding all field activities
• Meet customer demand
• Drive the production rate toward company standards
• Manage the field personnel including:
  • Run Crew Board
  • Rotate personnel into and out of the company as needed
  • Manage overtime
• Work with the scheduling department to distribute work to the field to maximize skill sets
• Train field personnel and provide a culture of learning.
• Own Inspection results and drive efficiency through data
• Own Quality
  • Inspections
  • Controls
• Drive material efficiency and waste reduction
• Own back charges and drive efficiency through data
• Work with Operational Support Specialist (OSS) to cover costs and drive profit through EPO opportunities.
• Support and own the implementation of technology
• Support fleet management and driver eligibility
• All other duties assigned

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Strong computer skills (MS Office Suite, Bolt)
• Fluent in Spanish a plus but not required 
• Valid driver’s license for 3+ years and insurable with Company insurance company, required
• 3+ years of New Residential Plumbing Experience
• Must be able to pass a physical examination and obtain a medical card
• NC Plumbing License a plus but not required

• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Act independently and create new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain Company information in a confidential manner.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests.
• Willingness to embrace change in a growing company
• Ability to efficiently manage multiple tasks
• Ability to work accurately and independently
• Excellent written and verbal communication skills
• Ability to learn new methods & systems required to adapt to changes in the work environment
• Accurate, organized and detail oriented with exceptional follow up skills
• Frequently communicates with customers, managers, field employees on status of projects.  Must be able to exchange accurate information in these situations.

• The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
• Individuals may need to ride or drive in a vehicle for up to 2 or more hours at a time depending on position and job location.
• Performing this job requires frequent use of hands to handle, control or feel objects, tools, or controls.
• Must be able to sit, talk, hear, and stand frequently throughout the day.
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently.
• Ability to climb up and down steps
• The position occasionally may require lifting heavy objects (50+ pounds) and performing strenuous physical labor under adverse field conditions.

• This position requires working in an outdoors environment.
• Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.

TOOLS AND EQUIPMENT

• Office equipment such as computers, tablets, printers, copiers
• Company vehicle
• General Power Tools