POSITION SUMMARY:
The purpose of this position is to accurately complete Details for installation of newly acquired jobs and provides warranty service after installation to ensure customer satisfaction.
ESSENTIAL FUNCTIONS:
- Details projects for material orders,
- Dry fits tub liner tester molds for accurate fit
- Communicates and assists Branch Installation Manager with problems.
- Conducts service calls to repair any plumbing and/or bathroom remodeling installation issues.
- Records material usage from Job Worksheets and Van Inventory Report Daily,
- Receives, unpacks, and inspects material and supplies for damages and defects,
- Helps report damages and discrepancies to purchasing agent, fills out proper paperwork for return authorization and reimbursement,
- Complies with all Federal, State and Local regulations along with adhering to company safety polices.
- Assists with installation/service functions of the assigned territory,
- Maintains a valid drivers’ license and a clean record in order to operate company-owned vehicles.
- Completes a background check, physical, drug test and human performance evaluation.
- Performs other job-related duties as assigned to meet business needs.
- Able to complete job redo services consisting of tub/wall/fixture removal and replacement.
- Has completed 4 years or more as a Detail/Service Technician
ESSENTIAL FUNCTIONS CONTINUED:
- Maintains a valid drivers’ license and a clean record in order to operate company-owned vehicles.
- Performs other job-related duties as assigned to meet business needs.
- Able to complete job redo services consisting of tub/wall/fixture removal and replacement.
- Can cover the morning duties of the Installation Manager IE. Paperwork sign offs, schedule assignments etc.
SECONDARY FUNCTIONS :
- Responsible for keeping material secure at all times,
- Assists with installer training for purposes of cross training installers on detailing jobs and performing services.
- Evaluates jobs for installation and customer service issues.
- Ensures company vehicle is serviced regularly, maintained in good working condition, and kept neat, clean and secure at all times.
ABILITIES AND PHYSICAL DEMANDS:
- Must be able to lift 85 pounds
- Must be able to drive vehicle for extended periods of time (up to 8 hours per day).
- Must be proficient in reading & writing, using the English language
- Must have the ability to follow written and verbal instructions
- Must have the ability to work independently
- Must have competency with computers & other electronic office/business equipment
- Must have a sense of urgency and react quickly and decisively to the needs of the business.
EDUCATION AND OTHER REQUIREMENTS:
High School diploma or General Education Degree (GED); or related experience and/or training, or equivalent combination of education and experience. Complete installation training prior to assuming responsibilities. Must be at least 21 years of age. Must possess a valid State driver’s license and have an excellent safety record.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
Must have a valid driver’s license. Must have Lead Renovator Certificate.
WORK ENVIRONMENT:
Must be able to work in all types of environments under all types of weather conditions.
