Front Desk Lead

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Responsibilities/Duties/Functions/Tasks:

• Must be able to train new hires when available on the following skill sets:
  • Check-In
  • Check Out
  • Chart Prep
  • Batching/Balancing/Deposits
• Responsible for copayment, patient balances, coinsurance, and deductible collected on every patient.
• Making sure the front desk team is greeting all patients and delivering excellent patient care.
• Be the liaison for patient complaints and work alongside the manager.
• Responsible for making sure all appointment reminder calls have been confirmed.
• Responsible for making sure team members are prepping schedules 1 week in advance.
• Must be able to be the superuser and assist with coverage and training as needed.
• Assist when needed for inventory count.
• Assist when needed in ordering supplies and making sure the front desk has the necessary supplies.
• Assist Practice Manager as needed for any projects or initiatives.
• Assist in developing training tools for front office staff.
• Must be able to track metrics for the front office that include no-shows, recalls, and cancellations and make sure patients are being reactivated.
• Responsible for scheduling or rescheduling patients due to provider schedule changes for the location assigned.
• Assist Practice Manager with making sure the alarm is set or disarmed before the start and/or end of day shifts.
• Making sure teams are printing next-day schedules and identifying any patients that need to reschedule due to providers taking time off or changes to provider schedules.
• Making sure all voicemail messages are cleared up and assigning team members goals for completing calls.
• Set schedules for front staff and communicate with the manager on scheduling staff needs.
• Create a culture of patient excellence and delivering customer service.
• Assist in proper communication between the practice manager, provider, and back-office staff.
• Help identify areas of development and coaching with staff and communicate with the Practice Manager.

Qualifications

Education:

• High School Diploma or GED is required.

Experience:

• Minimum of 2-3 years experience working in a medical office.
• Prior dermatology experience is preferred.
• Some supervisory experience is preferred.

Performance Requirements:

• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring in dealing with others, patients, and coworkers.
• Able to prioritize tasks, understand the providers' instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.