Loan Processor

Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and the lead the way with passion. We can’t wait for you to join us.

Job Overview

This position reports to The Loan Center Manager and Assistant Loan Center Manager.  This role requires some who is enthusiastic about educating and assisting our members with our services. The Loan Processor is primarily responsible for funding and servicing loans to the member’s complete satisfaction. Responsible for conducting quality control, ensuring that supporting loan documentation and records are accurately prepared according to Raiz policies and procedures. Commands a thorough knowledge of the lending process to ensure maximum funding of loans. Fully knowledgeable of all credit union products and services. Meets or exceeds all funding goals with minimum errors and processes pending loans in a timely, consistent manner. You will be an empowering mentor that will be:

• A trusted expert
• A natural communicator
• A champion for our members and the community
• A guide through the moments that matter the most to our members (Bulleted section may not be applicable for all roles)

Position Details:

Onsite- 1241 Pullman Dr. El Paso, Tx 79936

Monday-Friday; occasional Saturdays

Pay Details:

$15.60- $23.40

Skills and Experience

• Education – High school degree or equivalent
• Minimum of 3 years of operation experience
• Minimum of 3 years of consumer lending experience preferred
• Demonstrated proficiency in financial calculations and critical thinking for sound and accurate decision-making.
• Proven ability to work independently, prioritize tasks, and manage a heavy workload while consistently meeting deadlines.
• Well-developed communication skills, with professional phone etiquette and a customer centric attitude.
• Strong organizational skills and meticulous attention to detail.
• Demonstrated ability to be a productive and focused team member.
• A solid understanding of financial industry concepts, related laws, and regulations. 
• Strong analytical and problem-solving skills are needed to address issues that arise during loan processing.
• Process paid loans
• Prepare, calculate, and submit title package for processing
• Review maintenance reports and performing system maintenance.
• Weekly documentation audits, loan exception tracking and notifying loan officers for corrections.
• Complete verification of account deposit and other member inquiries.
• Experience with the principles of underwriting to ensure strict adherence to credit union guidelines, policies, and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel) and web-based applications.
• Previous experience in consumer lending, indirect lending, or a credit union environment.
• Integrity and confidentiality; must be able to handle sensitive financial information with discretion.
• Demonstrated leadership skills and interpersonal abilities.

Role Description and Essential Duties

• Actively process and fund consumer loan and credit card applications and all loan related transactions on Loan Origination System and related software systems.
• Open accounts for potential members and set up ACH and automatic loan payments.
• Disclose loan terms to ensure members agree on terms and conditions before signing.
• Conducts quality control prior to disbursement of loan proceeds and after on random set of loans.
• Understands the principals of underwriting to ensure loans are within Credit Union’s guidelines, policies, and procedures.
• Verifies all documents to ensure loan packet is complete, to include verification of income, values of collateral, title documents, etc.
• Conducts quality control on title packets.
• Provides an excellent member experience by relating well to the member, proactively cross-selling products and services previously sold by the Loan Officer. 
• Demonstrates comprehensive knowledge of consumer lending products, services, and processes.
• Maintains a 5% maximum error rating on total loans funded each month while consistently meeting deadlines, funding goals, and efficiency requirements.
• Communicates with members and any external entities to gather the items necessary to process and fund the loan.
• Maintains the Credit Union's professional reputation, both internally and externally.
• Maintain confidentiality of credit union and member information.
• Keep the manager and assistant manager informed of area activities and any significant problems.
• Stays up to date on all current, applicable industry standards, and federal regulations.
• Attends required training and meetings and demonstrates a willingness to keep learning.
• Maintenance loan accounts to add ancillary products
• Conducts quality control on ancillary products and services for monthly reports
• Perform additional responsibilities assigned by management, contributing to the overall success of the lending team; Loan servicing for TLC and Indirect Lending and assisting in the collection department
• Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
• Other duties assigned