Donor Database Coordinator

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Donor Database Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking development team, reporting to the Donor Data Analytics Manager.

As a core member of an integrated Development department with a commitment to excellence, the Donor Database Coordinator is responsible for producing reports, supporting data-focused projects and recording, capturing, and maintaining information about supporters in Raiser’s Edge.

Who We Are:

Our mission is to end hunger in San Francisco and Marin.

We envision a just and equitable society that nurtures a resilient community. We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support. We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society. Every week, over 50,000 households count on us for food assistance. 60% of what we distribute is fresh fruits and vegetables.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

• You are a nonprofit professional who can manage multiple projects and assignments.
• You strive in a team and results-oriented environment.
• You are well-organized and able to handle details while pursuing overall goals.
• You possess excellent judgement with confidential and sensitive data.
• You can work and interact well with individuals (staff, volunteers, participants, donors, and the public) from a variety of socioeconomic backgrounds in a culturally diverse environment.

What You Would Be Accountable for:

The Donor Database Coordinator will be responsible for the following key pieces of work:

• Collaborate with other members of the Development Operations team, as well as fundraising teams, to provide donors an excellent giving experience by using all available technology and resources to maintain accurate, up-to-date donor information.
• The coordinator plays a key role in maintaining database integrity and supports short and long-term fundraising strategies specified in the Development workplan.

What You Would Be Doing Right Now:

Donor Database Maintenance

• Create and maintain new donor records.
• Perform regular clean-up of data, including duplicate constituent checks alongside the Donor Database Manager.
• Update donor addresses, mailing preferences, and other constituent information in Raiser’s Edge and other relevant systems, such as Engaging Networks.

Donor Database User Support

• Present data in a simple and straightforward way for audiences of all skill levels and possess outstanding written, oral communication, and interpersonal skills.
• Develop, implement, and maintain policies and procedures and identify operational improvements based on data trends.
• Support and train seasonal.

Development Operations Team Support

• Work closely with Donor Database Manager to ensure data quality.
• Support Data Managers by assisting with creation of customized reports.
• Assist other members of the Development operations team with providing regular financial reports on donor activities.
• Perform other duties as assigned.

What Else You Should Know:

All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered. Applications submitted after 10 days are still welcome but may not be reviewed or afforded an interview, depending on the status of the selection process.

REQUIRED EXPERIENCE:

• Must have a bachelor’s degree or equivalent experience.

PREFERRED EXPERIENCE:

• 2+ years of office experience in a nonprofit development environment is a plus.
• Proficiency in Raiser’s Edge and Re NXT is preferred.
• Interest in hunger or food issues is a plus.

KEY KNOWLEDGE, SKILLS, & ABILITIES:

• Proficient in Microsoft Office: Word, Excel, Outlook, and Teams.
• Experience with Power BI or other data visualization software is a plus.
• Superb attention to detail and superior data entry skills, as well as excellent analytical and problem-solving skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a hybrid environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION COVERD BY OPEIU LOCAL 29 BARGAINING UNIT.

SALARY The position is full-time non-exempt. The starting salary for this position ranges from $32.31-33.31, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.