Digital Banking Specialist

First Bankers Trust Company is offering a fast-paced job opportunity for interested candidates! Apply today to secure a fulfilling career along with these additional perks: 

• Hybrid work schedule
• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a library of over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

The Digital Banking Specialist is a vital player in the bank's digital transformation, serving as a key resource in delivering exceptional support for digital banking services, with a specialized focus on Treasury Management solutions. This dynamic role is integral to onboarding high-value clients, resolving complex service issues, and fostering strong, strategic relationships with existing customers. Collaborating closely with Treasury Management Bankers, Commercial Bankers, and cross-functional teams, the Digital Banking Specialist ensures seamless service delivery, while playing a crucial role in driving innovation, customer retention, and the overall growth of the digital banking department.

• Supports the onboarding process of new Treasury Management customers working closely with Treasury Management Bankers and Commercial Bankers, including preparing onboarding and origination agreements.
• Provides operational support and troubleshooting of treasury services such as Cash Management, ACH and Wire origination, Remote Deposit Capture, Positive Pay.
• Processes maintenance requests for existing Treasury Management customers including gathering documentation and processing system changes.
• Completes administrative duties that support the Digital Banking department such as transaction reviews, approvals, and report review.
• Delivers high-quality customer support of digital products and services through multiple platforms such as telephone, e-mail, text messaging and secure messaging.
• Retains and expands existing business digital banking relationships; calling on existing customers to discuss and address customer needs and problems and seeking to offer business solutions and building relationship with prospective customers.
• Participate in digital banking demonstrations to prospective customers in partnership with Treasury Management and Commercial Bankers.
• Collaborate with bank customers in fraudulent situations, by identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely and supporting the customer through the process.
• Maintains knowledge of online banking products and related services.
• Research latest trends in technology and makes recommendations that align with the banks strategic plan.
• Independently troubleshoots and resolves system issues impacting customers.
• Participates on or leads project teams or department-specific initiatives
• Performs other duties and projects as requested, both functionally and cross-functionally.

• Bachelor’s Degree in Business, Information Management/Technology or related field or equivalent experience preferred.
• 1-3 years of related experience/exposure within the banking industry preferred but not required.
• Demonstrates ability to execute work independently, under general supervision.
• Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships
• Effectively addresses routine job-related/technical issues independently, escalating non-routine concerns as needed.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Strong focus on process improvement and demonstrated ability to execute changes.
• Ability to work successfully in a fast-paced, high-volume work environment.
• Ability to adapt to changing circumstances, priorities, and environments while maintaining productivity and effectiveness.
• Embraces new challenges with a positive attitude and adjusts approaches to meet evolving needs and demands.
• High level of confidentiality and professionalism.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Our values reflect our culture:  Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career.  If that sounds like a good deal to you, apply for a position today.

Work Environment

This position follows a hybrid work schedule, allowing team members to work both remotely and on-site. Employees are expected to be flexible based on team needs and individual responsibilities. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds. 

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level. 

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.