Branch Operations Officer

Ready to take the next step in your banking career? First Bankers Trust Company's Branch Operations Officer role offers the opportunity to lead our flagship branch for the region, develop a talented team, and make a meaningful impact through exceptional operations, service, and community engagement.  Apply today to secure a fulfilling career along with these additional perks: 

• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

The Branch Operations Officer is responsible for leading operations, sales execution, service quality, and staffing for a high-volume branch. This role oversees complex operational environments, drives branch performance through strong sales leadership, ensures an excellent customer experience, and develops a high-performing team. The position works closely with Retail Leadership, Treasury Management, Commercial/Ag Lending, and the Senior Branch Operations Officer. While this position works primarily during the week, some Saturday morning hours will be required.

Operations Management & Efficiency

• Oversee opening/closing procedures, cash management, operational accuracy, and loss mitigation.

• Ensure compliance with policies, procedures, and audit requirements.

• Monitor KPIs to adjust staffing, workflows, and operational performance.

Sales Leadership

• Lead in-branch sales execution and coach staff to achieve sales goals.

• Collaborate with Treasury Management, Commercial/Ag Lending, and Retail partners to deepen relationships.

• Manage a customer portfolio with proactive outreach and needs-based conversations.

• Drive the SOAR business development program and support shared hiring across the market.

Customer Experience & Service Quality

• Monitor service levels and ensure consistent, high-quality customer interactions.

• Use data trends (traffic, call volume, customer feedback) to improve staffing and service delivery.

• Assist with complex customer issues and ensure resolution within policy and compliance standards.

• Coach staff in service excellence and advanced customer interaction skills.

Leadership & Team Management

• Hire, train, coach, and evaluate branch staff to ensure strong performance and accountability.

• Lead a diverse team with clear communication, feedback, and development support.

• Promote a positive, collaborative culture focused on results and service excellence.

• Coordinate cross-branch staffing support for market needs.

Financial & Market Performance

• Monitor branch financial results and take action to meet targets and budget expectations.

• Support accurate financial, operational, and sales reporting.

• Participate in market-level planning and execution of strategic initiatives.

Risk, Compliance & Security

• Ensure compliance with operational policies, legal requirements, and audit findings.

• Maintain a safe and secure environment for staff and customers.

• Identify emerging risks and implement proactive mitigation strategies.

Core Competencies

Operational Excellence & Risk Management

• Ensures accuracy and compliance in high-volume operational environments.

• Identifies risk and drives process improvements across the branch.

Sales Leadership & Business Development

• Leads advanced sales execution and cross-functional sales collaboration.

• Coaches team members to strengthen business and consumer sales performance.

Customer Experience & Service Quality

• Improves service delivery using customer and operational data.

• Coaches staff in advanced service and problem-solving skills.

Leadership & Talent Development

• Develops staff through coaching, feedback, and accountability.

• Leads independently in employee development and performance management.

Strategic Thinking & Decision Making

• Uses data to inform operational and staffing decisions.

• Contributes to branch and market-level strategy and solutions.

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Qualifications and Skills

• Bachelor’s degree preferred but not required.

• 4–7 years of branch or retail leadership experience, preferably in high-volume settings.

• Strong operational and compliance knowledge.

• Proven sales leadership and customer service excellence.

• Experience coaching and developing teams.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and interpersonal skills.

• Experience with business banking or Treasury Management is a plus.

• Proficiency with Microsoft Office and banking systems.

Our values reflect our culture:  Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you join First Bankers, you become part of a team committed to meaningful work and shared success. Here, you will make a difference in the lives of others, collaborate with colleagues you respect, contribute to a larger mission, and grow both personally and professionally—all while maintaining a healthy balance between work and home. If you’re looking for a place where your work matters and your development is valued, we invite you to apply.

This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds. 

The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.