Remote Customer Service Representative

Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits?  The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.   They will provide great customer service and have a clear phone presence.  They will be detail-oriented, professional and have a genuine desire to meet the needs of others.  Work hours are Monday – Friday from 8:00 am to 5:00 pm.   This is a remote work from home position.  

Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.  

Essential Functions:

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills including active listening
• Must pass a background check and typing test with a minimum typing speed of 35WPM
• Must have a quiet area for a home office away from noise and distractions 
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Ability to sit for a long period of time.
• Reliable and dependable attendance.

Education and Experience:

• This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience.  Associate's degree is preferred.
• Telephone experience is required. Auto dialer experience is highly preferred.
• Experience using computers and performing data-entry functions.
• Bilingual ability in English and Spanish is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements:

• Not all positions are remote; some require that the employee work in the office. 
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable).  Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states:  FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV