Training Quality and Compliance Manager

Job Summary 

The Training Quality and Compliance Manager ensures the accuracy, integrity, and regulatory compliance of training records, instructor qualifications, and training content. The role supports regulatory alignment, audit readiness, and field training quality assurance while bridging internal training excellence with field-based compliance needs. In addition to internal compliance responsibilities, this role serves a critical client-facing function; supporting external compliance services and revenue-generating opportunities through conducting client audits, delivering consulting services, and collaborating with customers to develop and maintain compliant programs. By driving both internal excellence and external engagement, this role positions RailPros as a trusted partner and contributes directly to the growth of the company’s compliance services portfolio. 

Essential Duties & Responsibilities 

• Assist in the oversight of the Training and Media Services training compliance documentation, including Designated Instructor and 49 CFR Part 243 records 

• Monitor federal, state, and local regulatory updates; communicate relevant changes to the training team 

• Conduct audits and evaluations of training content and delivery to ensure compliance and quality standards are met 

• Review and align training materials with current CFRs and industry regulations 

• Respond to and track client requests for training records and compliance documentation 

• Support the development, revision, and enforcement of standard operating procedures (SOPs) 

• Conduct field audits, safety observations, and instructor evaluations as needed 

• Maintain accurate training logs, testing records, and LMS data in accordance with regulatory requirements 

• Coordinate with internal departments (Instructional Design, Media Services, Sales and Delivery, Compliance) to ensure training content and execution meet external client and internal standards 

• Serve as a point of contact for record retrieval, onboarding support, instructor compliance records and documentation 

• Collaborate with Sales and Growth teams to identify, scope, and deliver client-facing compliance services 

• Conduct compliance audits, training program reviews, and regulatory readiness assessments for external clients 

• Prepare professional client reports and recommendations that support compliance improvement and risk reduction 

• Act as a subject matter expert in client meetings, proposals, and presentations related to training and compliance services 

• Act as a trusted advocate and steward of client relationships, ensuring compliance objectives are met while supporting long-term partnership success 

• Represent RailPros in client interactions, conferences, and industry events to promote compliance service offerings 

• Other duties as assigned or required to meet business needs 

Knowledge, Skills, & Abilities 

• Thorough understanding of Federal Railroad Administration (FRA) and Federal Transit Administration (FTA) training and safety-related regulations, including 49 CFR Parts 200–299, Part 243 (Training). FTA 49 CFR Parts 670-674 requirements 

• Strong familiarity with Code of Federal Regulations (CFRs), particularly as applied to training compliance, rule implementation, and workforce qualification 

• In-depth knowledge of key railroad operating rulebooks such as GCOR, NORAC, or other carrier-specific rules 

• Demonstrated experience conducting field and/or internal audits for regulatory compliance and safety performance 

• Proven ability to deliver compliance consulting and safety performance services in a client-facing environment 

• Excellent organizational, communication/presentation, technical writing and client engagement skills, with the ability to translate complex regulatory requirements into actionable client solutions 

• Ability to interpret and apply Safety Management Systems (SMS) principles and Risk Reduction Program frameworks in the context of training 

• Proficient with Microsoft 365, Adobe tools, Learning Management Systems (LMS) and training recordkeeping systems for compliance tracking and reporting 

• Ability to work independently while contributing to cross-functional teams 

• Comfortable working in office, classroom and field environments, including jobsite visits and shadowing safety-critical roles 

Required Education and Experience 

• Bachelor’s degree in: Education, Transportation, Safety, Regulatory Compliance, Organizational Development, or a related field; or equivalent combination of education and industry experience 

• 3–5 years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications 

• Demonstrated experience in regulatory compliance, workforce qualification programs, or training program development in a railroad or transit environment 

• Experience interpreting and applying FRA and/or FTA regulatory requirements in operational settings 

• Proven ability to deliver compliance consulting services in a client-facing environment 

• Experience delivering or supporting external client compliance programs, audits, or consulting services in the railroad or transportation industry 

• Experience managing client expectations, project timelines, and deliverables 

Preferred Education and Experience 

• Bachelor’s or advanced degree in Railroad Operations, Transportation Safety, Adult Education, or a related technical field; or equivalent combination of education and industry experience 

• 10+ years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications 

• Experience supporting or leading FRA 243 or FTA 670-674 compliance efforts, including training plans, designation tables, and program submissions 

• Familiarity with FTA State Safety Oversight (SSO) Program requirements and training documentation expectations 

• Demonstrated track record of developing new or expanded client service opportunities in compliance, safety, or training 

Additional Qualifications, Certifications, etc. 

• Certification in Regulatory Compliance, Safety, or Quality Assurance preferred 

• Business acumen and understanding of how compliance services contribute to revenue growth is highly desirable and considered a strong asset 

• Ability to pass background checks and comply with client site requirements 

• Prior qualification and licensure as a Locomotive Engineer, Conductor, or Maintenance of Way (MOW) machine operator under a Class I, II, or III railroad is highly desirable and considered a strong asset 

• Prior certification or training in Roadway Worker Protection (RWP), On-Track Safety, or Track Safety Standards (TSS) is beneficial 

Supervisory Responsibilities 

• May assist in the supervision and mentorship of Training Specialists or Analysts 

• Supports Senior Manager in evaluating instructor certification/qualifications and training quality and compliance 

Internal Relationships 

• Training Development and Service Delivery teams 

• Regulatory Compliance 

• LMS Administrators and Sales & Service Delivery Support teams 

• Sales and Growth teams 

External Relationships 

• Clients and Railroad partners 

• Regulatory agencies 

• State and Local Agencies 

Work Environment 

• Primarily remote with field visits, audits and team meetings 

• Collaborative virtual and in-person team environment 

Physical Demands 

• Ability to conduct field site visits including walking, standing, and observing outdoor/industrial environments 

• Occasional lifting of training materials (up to 25 lbs.) 

Travel 

• Up to 50% travel may be required for site audits, assessments, or training support 

Materials, Tools, Equipment 

• Standard office and remote work equipment 

• Learning management system tools 

• Microsoft 365, Adobe, Ironclad (or similar platforms) 

Why Work at RailPros?

At RailPros, we are a people-first organization that values caring, sharing, progress, and innovation. Our mission is to enhance mobility, safety, and quality of life for the communities we serve, and that starts with empowering our employees to succeed.

As the Financial Planning and Analysis Director, you will have a direct impact on shaping financial strategy and guiding business decisions. You will collaborate with senior leadership, prepare financial reporting and strategic plans, and influence long-term growth initiatives.

We offer a culture where contributions are recognized, ideas are valued, and professional growth is encouraged. By joining RailPros, you will be part of an innovative company committed to service excellence and continuous improvement.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous Paid Time Off
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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