Job Summary
As a part of the leadership team, the Fulfillment Lead will be overseeing up to 50 fulfillment associates. Fulfillment Leads ensure that workflow operates smoothly and that the fulfillment staff can work continuously and efficiently. As a result of the Leads effort, Lulus will be able to efficiently fulfill orders for our many customers.
What You'll Do
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Monitor workflow and manage exceptions
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Monitor Pending status and ensure all orders are addressed based on established priorities
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Reassign fulfillment employees as workload changes to meet departmental efficiency and volume targets
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Ensure daily Customer deadlines are met, including making sure all qualifying expedited orders are shipped on time.
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Solve problems in the fulfillment process; troubleshoot issues promptly, and escalate to management when appropriate.
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Maintain a high level of discretion when handling confidential matters
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Act as a liaison between employees and Lulus Management
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Communicate expectations to team members professionally and consistently.
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Monitor the workforce to ensure that standard operating procedures and safety policies are being followed.
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Communicate with other departments promptly and in a professional manner.
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Address and correct invalid customer addresses
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Maintain a consistent presence and accessibility on the warehouse floor every scheduled day
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Other warehouse duties as assigned
What You'll Need
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High School Diploma or GED required
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1+ yrs. experience in a leadership role preferred
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Experience with warehouse management systems preferred
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Basic knowledge of Google Suite
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Excellent communication; written (Slack or email), oral, and group facilitation
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Intermediate technical aptitude; general computer & network troubleshooting
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Intermediate knowledge of warehouse processes and concepts
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Must be able to adapt quickly and cooperatively to change and be willing to jump in to help fulfillment staff as needed
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Demonstrate cooperative behavior with colleagues, supervisors, and managers at all times
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Work well under pressure. Meet multiple, and sometimes competing deadlines
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Excellent attendance and reliability
Work Environment
Physical Requirements for Performing Essential Duties
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Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment.
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Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors
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Vision: Ability to visualize items around the work area.
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Lifting/Carrying: Ability to lift, carry, and hold up to 50 lbs.
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Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed
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Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
