1. Manages all personnel matters at the direction of the Center Manager: Recruits, Hires, Trains, Promotes, Counsels, Dismisses Associates.
2. Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance.
3. Assists with Center compliance of federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
4. Schedules staff for work assignments, allowing ample staff to provide outstanding service while maintaining budget.
5. Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
6. Administers all medications to pet guests as required.
7. Provides customer service and salesmanship.
8. Resolves customer complaints.
9. Maintains appropriate inventory of supplies; Reorders and restocks as necessary.
10. Shops for miscellaneous supplies as needed.
11. Manages the computer reservation system.
12. In absence of the Manager, addresses all physical plant needs to maintain a safe, comfortable environment for pets and Associates.
13. Assists Manager with monitoring financial reports and statistics.
14. Prepares and distributes required statistical and financial data.
15. In absence of Manager, ensures that bank deposits are made daily.
16. Promotes and markets Best Friends programs and services internally, and to the outside community at large.
17. Establishes and maintains network connections with the community in which the Center is located.
18. Ensures that Pet Guest Report, Pet Grooming report and Report Cards are given to all customers.
19. Views the Safe Handling Training Video and Completes the Safe Handling Training Workbook.
20. Supports the Mission and Philosophy of Best Friends Pet Care, Inc.
21. Treats customers, guests, visitors and co-workers in professional, courteous manner.
22. Assists other Associates as needed.
23. Performs other duties as assigned.
