Position Title: Part-Time House Manager Department: Clayton Center for The Arts
Title of Immediate Supervisor/Leader to Whom This Position Reports:
*Expected Daily Work Hours: Varies *Expected Weekly Work Schedule: Varies
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* College offices are normally open from 8:00 AM until 5:00PM, Monday through Friday. However, due to the nature of responsibility to the student body, individual offices or departments may have operating hours that extend beyond this period and may include evening or weekend hours. Non-exempt employees will normally work 8 hours per day. Overtime (any hours more than 40 per week) for non-exempt employees is required to be approved, in advance by the department supervisor. Exempt employees will typically work at least 40 hours per week and such additional time as may be reasonably required to fulfill the obligations of their position description. Such additional work may include evenings and weekends and should be described in this document. |
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Summary of this position: |
The House Manager's main duties are to oversee regular Front of House (FOH) operations at the Clayton Center for the Arts and other Maryville college event facilities as assigned. Under the general direction of the Director of Events, Event Coordinator or Manager on Duty, assists with regular operational tasks such as managing events, directing and seating patrons, resolving patron issues, supervision of s student staff and volunteer ushers, completing department reports, and other duties as assigned. Candidates should possess an above and beyond work ethic, be a natural leader with an exemplary professional demeanor. In addition, candidates must possess outstanding customer service, organizational management and communication skills ensuring an exceptional guest experience.
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Minimum Qualifications Required: (please be specific and respond to every question; indicate none if not applicable) |
Education required to ensure success in this position:
Experience required to ensure success in this position:
- Minimum of 2 years demonstrated experience in guest/customer service preferred.
- Experience in volunteer supervision/direction is helpful but not required.
Special skills, knowledge, and abilities:
- Basic understanding of Theatrical terms and Guest Service procedures helpful.
- Ability to work independently and demonstrate initiative.
- Excellent customer service skills are required – written and verbal.
- Demonstrated ability to work well with others and interact positively with the public.
- Ability to resolve complaints in a pro-active and positive manner and to de-escalate confrontational or stressful situations.
Physical requirements:
- Ability to navigate campus/public buildings and grounds.
- Must be able to occasionally lift and/or move up to 25 pounds.
- Ability to walk and/or stand for extended periods.
Environmental conditions:
- The ambient light levels typically range from brightly lit to dim/dark theatrical levels. Ambient noise levels range from quiet to reasonably loud for non-specific periods of time.
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Primary duties and responsibilities (Typically ~7 primary duties comprised of 80% of the responsibilities): |
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A leader in all front-of-house event management for events at the Clayton Center, typically overseeing a staff of 1 – 4 student workers, and a volunteer usher staff of 2 - 12 and audiences typically between 20 and 1500 guests at any given time.
- Communicate and coordinate an on-time start of events in partnership with other departments.
- Coordinate with various venue staff and vendors, including Backstage, Security, Box Office, resident companies, and concessions in order to complete all pre-show tasks necessary.
- Teach and lead patron safety with staff and volunteers at all times for all venues, from understanding the current ADA policy, to preparing plans for patron access, and managing safety throughout the event. Chosen candidates must successfully complete the company’s Trained Crowd Manager (TCM) program with-in 30 days of starting employment and participate in regularly scheduled training for TCM updates as well as American Red Cross CPR/AED training.
- Build strong guest relationships through exemplary customer service and mirror this skill throughout the FOH staff.
- Complete all paperwork necessary to record and document patron, staff, or volunteer involvement during a performance. Provide insight to Event Coordinator or Director of Events on associated team member job performance, abilities or deficiencies during events as part of the standard staff review process. Prepare detailed reports for each performance as assigned.
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty, and students.
- Does the person in this position directly supervise other staff/team members? No
If yes, how many? __________
- Does the person in this position directly supervise students? No
If yes, how many?
