EHR Workflow Manager

Job Summary:

The Electronic Health Record (EHR) Workflow Manager is responsible for analyzing, designing, implementing, and optimizing EHR workflows to improve efficiency, quality of care, and patient outcomes. This role serves as a bridge between clinical staff and administrative or technical teams, ensuring that processes are streamlined, compliant with regulatory requirements, and aligned with organizational goals.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Evaluate current EHR processes to identify inefficiencies, bottlenecks, or areas for improvement.
• Collaborate with providers, nursing staff, and administrative personnel to align EHR workflow changes with clinical needs.
• Monitor EHR adoption and adjust processes based on feedback and performance metrics.
• Facilitate training with external support team, learn applications, tools, and processes that assist clinicians with the management of data in patient care and the provision of health care.
• Assist with application implementation and system customization.
• Provide technical support and report application errors in collaboration with IT staff.
• Supports collection and reporting of quality data and information.
• Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems.
• Work with other members of the team to implement solutions to system related problems to minimize operational impact.

Competencies

• Ability to compile, categorize, or verify information/data
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Education and Experience:

• Three to five (3-5) years experience in healthcare required.
• Understanding of medical terminology and outpatient clinical workflows is preferred.
• CMA preferred.
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.) desired.
• Knowledge of NextGen program software is desired.

Physical Requirements:

• Position may require travel between associated clinics
• May be up walking on feet up to 8 hours per day
• May need to sit for up to 2-6 hours per day
• Full range of body motion including handling and lifting
• Light to moderate work with 30 pounds maximum weight to lift and carry
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing