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Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.
Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".
Position Charter
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The Sales Operations Specialist is responsible for daily sales operations including on time delivery performance, supporting new business inquiries, and facilitating commercial process improvements. The Sales Operation Specialist will also interact with customers to provide information in response to inquiries, complaints, and services provided.
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Position Profile
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Labor Grade:
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9E
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☒ Full-time
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☐ Temporary
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☐ Non-exempt
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☐ Part-time
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☐ Contract
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☒ Exempt
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Reporting Relationships
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The Sales Operations Specialist reports to the Inside Sales Manager within the Sales & Marketing Department
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Major Duties and Responsibilities
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- Support customer order management and on time delivery
- Manage incoming customer requests for quotes (RFQs)
- Support New Product Engineering in completing product costing and executing outgoing customer quotes
- Manage CRM activity to ensure timely and accurate dispositions of Business Opportunities
- Execute customer agreements and pricing methodology as defined by marketing
- Report on commercial KPIs to senior level management and troubleshoot areas of concern
- Identify and escalate risks to on time delivery or other critical business functions
- Support and execute special projects including functional improvements, ERP automation, and commercial standards
- Support Customer Service functions as needed including order entry and navigating customer portals
- Manage customer-owned materials and reclaim materials
- Answer customer inquiries in a timely manner through verbal and written communication
- Resolve problems by effectively communicating internally and externally
- Maintains a positive attitude and communicates effectively and professionally with team members
- Other related duties as required
- Four-year degree in sales, marketing, business or engineering preferred
- 2+ years of experience with technical products in a customer service, engineering, or production planning role required
- Lean-training highly recommended
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Skills and Qualifications
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- Strong understanding of manufacturing processes, ERP and global organizations required
- Understanding of manufacturing, product specifications, customer agreements, market conditions and other factors related to product pricing / quotation
- Strong algebraic math and analytical skills required
- Well organized and disciplined approach to process execution
- Effective communication with global customers and internal personnel
- Excellent interpersonal skills with the ability to effectively communicate and coordinate across organizational and cultural boundaries
- Proficiency with a variety of computer applications including Microsoft Office and ERP system
- Must be able to sit for extended periods of time
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Competencies
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- Customer centric
- Problem solving
- Collaboration
- Goal oriented
- Disciplined approach
- Mutual respect
Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans
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- Change management
- Presentation skills
- Active listening
- Business acumen
- Time management
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