Director of Operations Management

ABOUT US:

At Pathway Resource Center, we have been paving the way for the community for over nearly 25 years with a firm belief in the power of empathy and the potential for transformation.  We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of diversity, equity, and inclusion. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization's current culture. We cultivate a positive, respectful environment where everyone learns from diverse experiences, respects personal limits, and maintains clear boundaries. We believe in the power of cross-training, giving opportunities while emphasizing personal responsibility, and understanding the importance of letting one's work speak for itself.  Our strong foundation and extensive experience coupled with our established culture positions us as a beacon of positive change in the community.

REPORTS TO: Chief Executive Officer

Pathway is seeking a Director of Operations Management to join our leadership team and help drive operational excellence across our organization. Reporting directly to the CEO, this mid-level leadership role is pivotal in ensuring smooth internal operations, supporting innovative programs like the Driven 2 Success (D2S) Micro Transit initiative, and fostering a positive, inclusive workplace culture.
Key Responsibilities:
Operations & Financial Management

• Oversee payroll processing and support financial reporting
• Assist with board meeting preparation and documentation

Grants & Program Oversight

• Manage and track grant activities, including writing and submitting reports
• Monitor program data and ensure compliance with grant requirements

Team Leadership & Culture

• Supervise and support staff, including performance evaluations
• Champion a collaborative, respectful, and growth-oriented work environment

Executive & Administrative Coordination

• Manage CEO’s calendar, meetings, and communications
• Prepare reports and represent the CEO when needed

Program & Community Engagement

• Lead the D2S Micro Transit Program and ensure its operational success
• Attend community events and maintain strong partner relationships

Facilities & Logistics

• Provide backup support for building operations and supply management
• Assist with event setup and logistics as needed

Other Duties as Assigned:

• Flexibly support various organizational functions as needed to ensure smooth operations

QUALIFICATIONS:

• Bachelor’s degree in Business, Human Services, or related field
• Minimum 4 years of relevant experience in operations, finance, or program management
• Proven leadership experience with diverse teams
• Strong background in grant writing, case management, and budgeting
• Deep alignment with our mission and the CEO’s vision

REQUIREMENTS:

• Must pass a background check and drug screening
• Reliable transportation, valid driver’s license, and current insurance
• Availability for occasional evenings and weekends
• Familiarity with Indianapolis, especially the Far Eastside, is a plus

PHYSICAL REQUIREMENTS:

• Ability to work in an office setting for extended periods, including sitting, typing, and using office equipment.
• Ability to lift and carry up to 50 lbs for event setup and teardown (e.g., tables, chairs, tents, signage, supplies).
• Frequent standing, walking, bending, kneeling, and reaching while performing field duties.
• Ability to work outdoors in varying weather conditions, including heat, cold, and rain, as needed for fieldwork and events.
• Comfortable driving to various locations for meetings, outreach, or event coordination.
• Ability to set up and break down event spaces, including assembling and disassembling equipment.
• Occasional long periods of standing and moving during events or field activities.
• Ability to adapt to physically demanding situations and lift, push, or pull objects as required.

SKILLS & ATTRIBUTES:

• Strategic thinker with strong organizational and time management skills
• Excellent communicator with a service-oriented mindset
• Proficient in Microsoft Office Suite and data reporting
• Adaptable, dependable, and committed to continuous improvement
• Able to work independently and collaboratively in a fast-paced environment