Transportation Operations Manager-Part-time

Staff Supervision & Evaluation

• Supervise and evaluate staff; Charter Fleet Drivers, D2S Fleet Services Transportation Coordinator & Trainer, D2S Micro Transit Coordinator, and Transportation Drivers.
• Conduct performance reviews: initial, 30-, 60-, 90-day, sporadic, and annual reviews for Transportation Drivers; annual reviews for Scheduler.
• Hold monthly meetings with Schedulers and Transportation Drivers to share updates and address issues.
• Conduct goal-setting sessions with drivers and provide coaching for professional growth.
• Partner with the D2S Fleet Services Transportation Coordinator & Trainer on new driver training and re-training as needed.
• Recommends transportation drivers for coaching, development, and training to the D2S Fleet Services Transportation Coordinator & Trainer and Director of Business Operations.
• Train the Director of Business Operations as backup in case of absence.

Micro Transit Program Operations

• Coordinate day-to-day operations of the D2S Micro Transit Program, ensuring building accessibility, the Scheduler is onsite, and Transportation Drivers arrive for all shifts.
• Track and manage the scheduling and availability of the vehicle fleet.
• Support Schedulers and serve as a backup as needed; train new Schedulers when required.
• Monitor drivers in real time via GPS and follow up on route deviations or safety concerns.
• Collect and analyze rider feedback to identify service improvements.
• Conduct program assessments to ensure service quality, safety, and compliance.
• Provide actionable recommendations to improve safety, reduce liability, and support program growth.
• Coordinate with internal teams to fulfill transportation requests and scheduling needs.

Fleet & Maintenance Management

• Ensure regular maintenance and timely repairs for the vehicle fleet.
• Escalate, monitor, and report repairs and preventative maintenance, ensuring timely resolution.
• Ensure license plates are renewed as required (August/January); request payment for renewal at least 30 days before expiration.
• Manage bus maintenance reporting and coordination of repairs.
• Oversee and support the exchange and purchasing process for the vehicle fleet; make recommendations for changes as needed.
• Secure the vehicle fleet daily and ensure vehicles are washed externally monthly and deep cleaned annually.
• Track and monitor fuel usage and fleet gas trends for reporting purposes.
• Schedule vehicle maintenance and submit repair forms to the CEO.

Compliance & Quality Assurance

• Track and notify the CEO of drivers’ DOT physicals and drug screenings.
• Provides oversight and quality assurance for All Transportation Drivers, including monitoring internal fleet devices for compliance.
• Perform Quality Assurance reviews on driver performance and service delivery.
  Maintain operational checks and balances to ensure efficiency and compliance.
• Report all D2S Micro Transit legal and partnership issues to the CEO.
• Submit quarterly reports (receipts, safety concerns, etc.) and monthly FTA data reports.

Recruitment, Hiring & Training

• Manage all Transportation Drivers and Schedulers.
• Participate in the hiring process for Transportation Drivers and actively recruit or refer candidates as needed.
• Provide technical skill support to Transportation Drivers to increase business knowledge, reduce costs, increase productivity, and minimize risk.

Community Engagement & Promotion

• Recommend and support marketing and promotional strategies for D2S Micro Transit.
• Send Transportation Drivers into the community during downtime to deliver RACK cards and literature to local businesses and community partners.
• Maintain a 30-day supply of vouchers, RACK cards, fliers, and other materials for the vehicle fleet, Scheduler, and Transportation Drivers.
• Refer potential D2S partners and funders to the CEO.

Development Team Participation

• Actively participate on the D2S Development Team: assessing current programs, providing insights, making recommendations for program, service, or fleet improvements.
• Provide the CEO and leadership team with recommendations for program improvement, enhancement, and growth.

On-Call & Backup Support

• Serve as an on-call and backup Transportation Driver as needed.

• Must have some college or Minimum of Two (2) Years of Experience related to the specified duties and Responsibilities
• Must possess a valid and current Commercial Driver’s License, endorsed for Passenger Vehicles
• Must Have a Minimum of Two (2) Years For Hire Endorsement
• Must be able to pass a Criminal Background Check
• Must pass DOT Physical & Drug Screening
• Must be at least 21 years of age
• Must have a Reliable Vehicle with Current Vehicle Insurance
• Part-Time: Must be able to work 25 Hours per Week
• Must work some Weekends (8-10 per year) and Evenings (rotate shifts with other drivers to cover 7am-8pm schedule)
• Hourly Pay Rate: Negotiable Based on Education & Experience
• Knowledge of Indianapolis and Far-Eastside area Preferred

BENEFITS:

• 4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)
• Bereavement Pay for immediate family
• Final week of December paid off
• Paid for Birthday Off
• Telemedicine and Mental Health Benefit

• Must have some college or Minimum of Two (2) Years of Experience related to the specified duties and Responsibilities
• Must possess a valid and current Commercial Driver’s License, endorsed for Passenger Vehicles
• Must Have a Minimum of Two (2) Years For Hire Endorsement
• Must be able to pass a Criminal Background Check
• Must pass DOT Physical & Drug Screening
• Must be at least 21 years of age
• Must have a Reliable Vehicle with Current Vehicle Insurance
• Part-Time: Must be able to work 25 Hours per Week
• Must work some Weekends (8-10 per year) and Evenings (rotate shifts with other drivers to cover 7am-8pm schedule)
• Hourly Pay Rate: Negotiable Based on Education & Experience
• Knowledge of Indianapolis and Far-Eastside area Preferred

• Written communication and reports
• Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel.
• High degree of organizational skills
• Strong effective communication skills, including internal and external relations.
• Excellent time management and personal assertiveness.
• Must be able to collect data, create monthly newsletters, and submit reports.
• Must be dependable, confidential, and honest.
• Ability to work with a diverse demographic population
• Ability to multi-task in a fast-paced environment.
• Must display a positive attitude and friendly, service-oriented personality.
• Ability to work positively within a team, following directives without the inclination to control or overhaul interactions.
• Capability to respect others while also maintaining personal boundaries.
• Understand the importance of mutual respect in creating a harmonious work environment.
• Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions.
• Must be able to handle conflict resolution.
• Must be a team player.
• Ability to follow all State & Federal Traffic rules and regulations.
• Must ensure implementation of policies and practices.
• Must have knowledge of Indiana Motor Vehicle Code & basic first aid practices.