ABOUT US:
At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization's current culture. We cultivate a positive, respectful and psychologically safe environment. We believe in the power of cross-training, providing opportunities while emphasizing personal responsibility, and the importance of allowing one's work to speak for itself. Our strong foundation and extensive experience, coupled with our established culture, positions us as a beacon of positive change in the community.
The Pathway Program Manager ensures the effective execution, coordination, and evaluation of programs, services, and community initiatives that advance the organization’s mission. This role is responsible for implementing and tracking program goals, managing logistics, coordinating community resources, and ensuring outcomes are met with excellence. The Program Manager is highly relational and community-minded, with strong knowledge of Indianapolis’ Far Eastside. This position requires a detail-oriented, dependable individual who drives results through execution, reporting, and accountability while fostering positive relationships across staff, partners, and residents.
REPORTS TO: Director of Business Operations
DUTIES AND RESPONSIBILITIES
Program & Event Management
- Execute and oversee all organizational programs, events, workshops, and trainings to ensure smooth delivery and alignment with established goals.
- Track, analyze, and report program data and outcomes in alignment with leadership priorities and grant requirements.
- Manage scheduling, registration, logistics, and setup/breakdown for events and programs.
- Coordinate volunteer activities and provide operational support to Youth Council, Seniors Coalition, and other committees.
- Serve as the primary point of contact for program logistics, ensuring deadlines, deliverables, and quality standards are consistently met.
- Maintain program calendars and ensure internal coordination across departments.
Community & Partner Engagement
- Build and maintain strong working relationships with residents, community organizations, and local partners, particularly within the Far Eastside area.
- Pre-screen and coordinate community partnership opportunities while ensuring alignment with organizational priorities.
- Represent the organization at community events or meetings as assigned.
- Connect residents and clients with appropriate internal and external resources.
Operations & Administrative Support
- Manage daily program operations and provide administrative support for meetings, billing, and data entry.
- Assist with purchasing, supply management, and building access and upkeep.
- Collect and report data, assist in creating newsletters, and prepare monthly and quarterly program reports.
- Serve as backup for key functions including building management, Microtransit program scheduling, and front-line office coverage.
- Ensure compliance with internal processes, deadlines, and documentation standards.
Team Collaboration & Leadership
- Work closely with the leadership team to execute strategic priorities.
- Support coordination across the organization to ensure program effectiveness and consistent communication.
- Provide guidance and direction to program support staff and volunteers as needed.
- Uphold organizational values and reinforce a culture of accountability, respect, and service excellence.
Performs other duties as required to support the overall mission and operational needs of the organization.
BENEFITS:
- 4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)
- Bereavement Pay for immediate family
- Paid Time Off
- Holiday Pay
- Final week of December paid off
- Paid Birthday Off
- Telemedicine and Mental Health Benefit
