Customer Service Representative (Part-Time)
The Times – Gainesville, GA
At The Times, part of Metro Market Media, we believe in the power of local connection. Our award-winning newsroom and community-driven services are built on relationships—with readers, customers, and each other. We’re currently looking for a part-time Customer Service Representative who brings positive energy, attention to detail, and a heart for helping others.
This is a great fit for someone who enjoys solving problems, staying organized, and being a steady point of contact.
What You Will Do
Be the First Line of Help: Answer incoming calls, assist walk-in customers, and resolve subscriber issues with professionalism and care.
Support Our Readers: Set up and update customer accounts, handle subscription changes, and ensure every customer experience ends on a high note.
Keep Things Running Smoothly: Document customer concerns accurately, manage data entry tasks, and maintain updated records using Microsoft Office tools.
Own Your Workday: Manage your responsibilities independently while staying responsive to team and reader needs.
What We’re Looking For
Customer-Focused: At least 1 year of experience in a customer service role—whether in retail, office, or call center settings.
Communication Pro: Clear, friendly, and professional both over the phone and in person.
Tech-Ready: Proficient with Microsoft Word, Excel, Outlook, and comfortable picking up new software.
Self-Starter: Able to stay on task and organized without constant supervision.
Detail-Oriented: You catch small errors, juggle multiple tasks, and keep things tidy and accurate.
What We Offer
Consistent Schedule: Part-time, Monday through Friday from 8 a.m. to 3 p.m.
Onsite Role: Be based in our Gainesville, GA office and play a key part in our day-to-day operations.
Positive Culture: Join a trusted, locally respected newsroom with a long-standing commitment to community impact.
Room to Grow: Gain experience in customer relations and office support within a supportive media environment.
If you enjoy helping people, working independently, and being part of a purpose-driven local media team, we want to hear from you.
