Inside Sales Representative

Position Summary:

The Inside Sales Representative sources new sales opportunities by converting pre-qualified leads and generates new business with existing customers by using upselling tactics that ensure a great customer experience

Essential Position Requirements (include but are not limited to):

• SAFETY FIRST – Every employee of Cellofoam North America Inc. must demonstrate a strong commitment to following all safety standards, procedures, and practices to ensure a safe working environment for themselves and others.
• Inside sales reps will work alongside a team of other inside sales colleagues in a shared office environment.
• Communicate with customers making outbound calls to potential and existing customers and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Understand and demonstrate the product or service to the customer.
• Keep up with products, service information and updates.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Stay informed about competing products and services.
• Create and maintain a database of current and potential customers.
• Researching and qualifying new leads.
• Follow up on cold and warm leads to further the sales process.
• Set and meet sales goals and objectives set by leadership.
• Improve sales skills to increase sales success rates.
• Up selling of our product and services.
• Excellent communication skills both verbal and written.
• Must be able to manage multiple priorities in an organized manner while still maintaining professional and respectful working relationships with customers and colleagues.
• Provide customer sales support, directly and at times with Sales Representatives.
• Write and maintain accurate, up-to-date files for all customer related activities.
• May assist sales representative and coordinate efforts in support of those customers requiring assistance.
• May schedule and track first article through final approval on all new orders and EC’s.
• Support and assist in the consolidation of information related to major bid packages. 
• Manage customer survey requests as required.
• Work in conjunction with other departments to resolve customer issues.
• Obtain quotes and pricing on certain jobs and required tooling.
• May establish and provide pricing information in support other outside sales reps.
• Prepare correspondence, presentations, and required monthly reports.
• May manage and coordinate customer calls and walk – ins that have not been assigned to outside sales rep.
• Manage a group of specific accounts via telephone.
• Assist Marketing Team with development of company literature, website design and website maintenance.
• Maintain a positive work atmosphere with a culture of respect for others.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
• Manages incoming project requests for assigned customers.
• Submits clear and comprehensive Project Request Sheets to obtain company formal quotes that accurately reflect the customer requests.
• Communicate and explain formal quotes to customers to ensure they have a full understanding of the formal quote agreement and what it entails.
• Effectively deliver price adjustments to customers.
• Learn, understand, and follow the Sandler selling process successfully manage sales projects and properly qualify all aspects of the sale and customer needs
• Perform other incidental and related duties as requires and assigned.
• Work in conjunction with other departments to resolve issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Uses appropriate judgment in upward communication regarding plant or employee concerns.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
• Adhere to Cellofoam North America Inc. company focus areas: Safety, Financial, Customer, and People.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Requirements

• AS degree in business or 5 years’ experience in sales or customer service.

Knowledge and Skill Requirements

• Strong communication, math, and organizational skills, required.
• Advanced level computer proficiency in Microsoft Excel is required. Specifically, knowledge and demonstrated experience in working with large quantities of data using multifaceted functions such as PivotTables, complex formulas, data linking and protection, configuration, tables, and charts, etc.
• This is a full-time position. Days and hours of work are Monday through Friday, and the position requires long hours and some weekend work.
• May be required to travel during the business day, although some out-of-area overnight travel may be required.
• Resource Capacity, Ethical Conduct, Strategic Thinking, Leadership, Decision Making and Financial Management required.
• People oriented and results driven.
• Demonstrable experience with business metrics.
• Knowledge using ERP Systems.
• Excellent active listening and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the organization.
• Ability to read and understand mechanical drawings.
• Ability to use computer for entering and retrieving data.
• Ability to work in office/manufacturing environment.
• Action Oriented– Self-motivated & directed and disciplined, meets deadlines, detailed orientated, time management and strong work ethic / do whatever it takes.
• Business and Organizational Expertise – Understand how business functions, adheres to corporate policies and understands business & engineering trends.
• Attitude – Self Motivated, takes Ownership and Accountability, Continuous Improvement, and Goal Oriented.
• Ethics, Values, and Integrity – Possesses Core Values & Beliefs, is trusted and is perceived as truthful and honest.
• Customer Focused – Dedicated to developing mutual beneficial business relationships that focus on servicing the customer. – Making it easy for the customer to do business with Cellofoam North America Inc.
• Results – Consistently exceeds Safety, profitability, and is consistently a top performer.

Position Requirements and Qualifications

Software Skills Required

Other Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand; walk, bend; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This Position Description is intended as a summary of the job responsibilities for this specific position. Cellofoam North America Inc. (the Company) reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. This Position Description is not a contract. Every employee’s employment with the Company is voluntary and is subject to termination by the employee or the Company at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or Company policies shall be interpreted to be in conflict or to eliminate or modify in any way the employment-at-will status of the Company’s employees.