After Hours Dispatcher - Night Shift

Village Travel is an award winning, family-owned company that operates a large fleet of 190 charter motorcoaches.  The Company began in 1980 and has since expanded its regional footprint and continues to grow into one of the largest full-service charter and tour operations in the Midwest.

We are seeking an on-site After-Hours Dispatcher for our brand-new office in Oklahoma City.  This is a full-time position responsible for handling general phone calls and after-hour emergencies for all eight of our locations. The drivers you will be helping could be anywhere in the US. You must be quick to respond in a fast-paced, ever-changing work environment while maintaining composure under pressure. 

Is Village the right career home for you?  If you are someone who likes fast-paced environments, enjoys being challenged, working in a team environment, and represent our 5 Core Values the answer may be yes!  Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE?

Schedule & Compensation:  Pay starts at approx. $21/hour based on experience.

The schedule is Tuesday - Friday 3pm - 12am and Saturdays 1pm - 10pm. The schedule may be adjusted slightly based on company needs or the bus schedule.

Benefits package includes:

• Health
• Dental
• Vision
• Company Paid Life Insurance
• 401k Matching Plan
• Paid Time Off  
• Paid Holidays

What’s a normal night like?:

You will field 0-50 calls depending on the night. Some of them are as simple as a driver needing their paperwork emailed to them. The extreme case would be a driver having mechanical problems in a city far from home and is loaded with passengers needing to get to an event. Between these two, there’s hundreds of examples! While you work by yourself, you’ll have some in person interactions with those in OKC and many over the phone. At 5am, there’s a hand-off to the 1^st shift dispatch. The person who excels in this position is a friendly, self-starter who is proactive at finding issues and fixing them before they happen.

Dispatcher Duties/Responsibilities:

• Be able to field incoming phone calls throughout the shift.
• Know and understand the GPS tracking system and how it relates to trips out on the road.
• Be able to proactively identify and resolve issues.
• When necessary, assign and dispatch drivers in accordance with company expectations, policies and procedures adhering to hours-of-service regulations.
• Exhibit a sense of urgency and make well thought out decisions when problems arise.
• Maintain composure in stressful environments while providing great customer service.
• Retain knowledge and understanding of companywide fleet. 
• Maintain excellent communication and working relationships with drivers.
• Other duties as assigned.

Required Qualifications:

• High School Diploma or GED required.
• Must have a valid Driver's License.
• Must be able to work a flexible schedule. 
• Strong written and oral communication skills are essential.
• Use critical, analytical, and creative thinking skills to access situations.

Preferred Qualifications:

• Knowledge of DOT rules and Hours of Service regulations preferred.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend and sit.  
• The employee must regularly lift and move up to 25 pounds.

See what it's like to work at Village!: Join Our Team – Office

Village Travel is an equal opportunity employer.