Joplin, MO - Shift Lead

Our Mission & Core Values: 

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency.  Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.  

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.  

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.  

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity.  Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.  

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.  

Job Overview: 

 The Shift Lead plays a vital role in ensuring the smooth and efficient operation of the theatre during their scheduled shifts. Reporting directly to the General Manager and working under their supervision, the Shift Lead will provide leadership and support to frontline employees, ensuring exceptional guest service and adherence to all company policies and procedures. In the absence of management, the Shift Lead will be responsible for overseeing daily operations and resolving any issues that may arise.  

Hours: This is a part-time position requiring regular opening and/or closing availability. 

Key Responsibilities: 

Leadership and Team Support:  

• Provide guidance and direction to frontline team members, fostering a positive and collaborative work environment. 

• Assist in training new employees and reinforce company standards. 

• Communicate effectively with team members and management, ensuring smooth information flow. 

• Lead and take charge of the theatre operations in the absence of the General Manager or other designated managers. 

Guest Experience:  

• Prioritize customer satisfaction by providing professional and friendly guest support. 

• Address guest inquiries and resolve complaints efficiently and effectively. 

• Ensure all team members are knowledgeable about current promotions, showtimes, and theatre policies. 

Operational Efficiency:  

• Oversee the efficient operation of various areas, including concessions and box office. 

• Ensure accurate cash handling and adherence to all financial procedures. 

• Maintain a thorough knowledge of all items offered, including pricing. 

• Coordinate effectively with colleagues to ensure seamless teamwork. 

Facility Maintenance and Safety:  

• Maintain a clean and organized work environment, including workstations, concession areas, box office, auditoriums, and restrooms. 

• Perform cleaning duties as directed, including sweeping, mopping, and trash removal. 

• Adhere to all safety regulations and report any potential hazards to management. 

Compliance:  

• Obtain a Health Department "Food Handler's Permit" within 30 days of hire if required by state or local law. 

• Complete any other duties as delegated or directed by supervisory personnel. 

General Qualifications: 

• Must be 18 years of age or older at the time of hire.  

• Must have the availability to open and/or close the theatre on a regular basis, including weekends and holidays.  

• Demonstrated ability to provide excellent customer service.  

• Positive and proactive attitude.  

• Strong communication and interpersonal skills.  

• Ability to lead and work effectively in a team environment.  

• Reliable transportation. (The ability to run company errands and provide current vehicle insurance is a plus.) 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• The employee will be required to stand, walk, sit, use hands to handle or feel, and reach with hands and arms – up to 4 hours at a time.   

• The employee may be required to stoop, kneel, or crouch. 

• The employee must be able to move and transport up to 35-40 pounds.   

• Must possess mental stamina to maintain composure and efficiency in a fast-paced and stressful environment. 

In accordance with applicable laws, reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.