Director of Operations
 At Wolfe Eye Clinic, we create Better Vision for a Better Life.

Job Summary:

The Director of Operations is responsible for the daily management and direction of patient-centric, safe, efficient, and profitable execution of all services in assigned clinic locations and to perform data analysis to improve processes and business results.

Duties Include:

• Leads and models expectations for each assigned clinic location to create a successful, organized, and efficient business.
• Oversees management in assigned clinic locations. Conducts regular meetings with managers, provides coaching to implement safe and efficient and patient services.
• Implements and updates clinic-wide operational policies and SOPs to meet the delivery of high-quality patient services. Ensure education for all staff.
• Implements the organization’s confidentiality and patient privacy procedures. Ensures all staff are appropriately trained and comply.
• Evaluates clinic staff effectiveness and performance. Recommends appropriate staffing levels to promote safe and efficient patient care.
• Analyzes data, prepares reports, and makes recommendations to improve processes and patient flow patterns to increase efficiency and productivity.
• Resolves patient concerns to improve patient satisfaction in the clinic.
• Manages provider templates, schedules, and rotations to other sites. 
• Assists with the development of new provider schedules, templates, and onboarding of new providers.
• Works harmoniously with surgical facilities throughout Iowa to establish OR block times.
• Reviews costs and budget allocations and recommends adjustments for annual forecast or budget.
• Analyzes, evaluates, and makes recommendations regarding equipment and facilities.
• Performs additional duties as assigned.

Requirements:

• Bachelor’s degree and a minimum of 5 years management experience in a clinical setting.
• Ability to analyze and document complex business processes, make effective decisions under pressure, think analytically and be a problem solver by gathering and interpreting relevant data and information.
• Excellent leadership, and communication skills to improve employee performance and resolve patient service issues.
• Knowledge and understanding of HIPAA and other medical requirements.
• Effective decision-making skills
• Occasional meeting attendance outside normal business hours will be required.

Travel:

• Ability to travel within the state of Iowa is required.

If you are interested in being part of a quality driven organization while receiving a competitive wage and benefits package (health, dental, 401k, paid time-off, etc.), please apply.

EEO

• Bachelor’s degree
• Minimum of 5 years management experience in a medical/clinical setting.
• Ability to travel within the state of Iowa is required.
• Knowledge and understanding of HIPAA and other medical requirements.