Inside Sales Representative

POSITION SUMMARY

Are you ready to make an impact? Rapid Packaging is a small company with big opportunities and a community-based culture. We are excited to announce a new opening for an Inside Sales Representative.

In this role, you will be responsible for selling Rapid products through outbound calls and email marketing. You will also support the sales and marketing team by resolving customer inquiries, processing product requests, preparing price quotes, and proactively generating additional sales. As a key interface and essential resource for our customers, your contributions will be vital.

This is a fantastic opportunity to learn our business within a diverse and supportive sales team. With over 40 years of leadership in the packaging industry, Rapid Packaging offers a dynamic environment for growth. If you're ready for this challenge, consider joining us and discover why we've been recognized as a MN Top Workplace for multiple years.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Grows existing customer base through sales outbound calling and email marketing efforts.
• Partners with the marketing and sales leadership team to meet and exceed customer service expectations.
• Works to turn incoming calls and chat bot inquiries into sales by vetting the leads and sending large opportunities to outside sales team.
• Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time.
• This role is the first point of contact for many customers and prospects, so strong communication skills are essential.
• Ability and interest in learning about Rapid and Industrial Bag product lines.  Employee will make recommendations to the customers or prospects that contact us via phone, email or chat bot.
• Helps create the customer experience by building and maintaining friendly and professional customer relationships.
• Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
• Processes and creates customer orders and enters data accurately into the database to determine total cost for the customer.
• Identifies, suggests and closes additional purchases of products and services to customers.

• High school diploma or general education degree (GED); post-secondary education ideal
• Minimum of 2 years of Inside Sales experience required
• Previous experience in distribution or packaging industry helpful
• Excellent interpersonal communication skills in oral and written format
• Ability to work in a team environment; can manage change and multiple priorities
• Ability to communicate directly to customers via phone and email
• Results driven, detail oriented with a strong sense of urgency
• Demonstrated proficiency with Microsoft Office software, and CRM database applications.
• Exposure to computer software such as accounting, purchasing, or other ERP systems preferred

BENEFITS:

As an employee of Rapid Packaging, you will become part of an energetic team environment that truly recognizes its employees’ hard work.  We offer the following benefits to our employees:

• Medical, Dental, and Vision Coverage
• 401(k) & ROTH retirement savings with company match
• Health Savings Account (HSA) with company match
• Flex Spending Account (FSA) & Dependent Care Account (DCA)
• Short-Term and Long-Term Disability Insurance
• Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Employee Assistance Program (EAP) and Telemedicine
• PTO starting at 16 days/year and increasing with years of service
• A strong company culture!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability, or any other federal, state, or local protected class.