Sales Associate

Job Summary 

The Sales Associate is responsible for supporting the Guest Services department operations. Associates are responsible for connecting the guest to the right product ensuring they will have an experience to remember at Homewood Mountain Resort. Associates work in the Guest Services Office and Ski School Sales and are required to have an in-depth knowledge of all resort products including but not limited to: lift tickets, ski school products, rental products, and season passes. Associates are expected to offer legendary customer service and professionalism while fielding guest inquiries and offer the best product options while supporting marketing and sales initiatives. Associates will respond to guest needs and anticipate their unstated ones. Our ideal candidate will have excellent communication skills with the ability to resolve issues in a timely and accurate manner.    

Duties and Responsibilities 

• Promotes and exemplifies the Homewood culture of exceptional guest service, teamwork, innovation, and fun!  Works well independently and with others.  Enjoys “pitching in” whenever and wherever assistance is needed.  Conducts and shows a high level of professionalism.  Values our safety culture, our community, and maintaining a healthy, sustainable environment. Ensures that guests and employees have a fun, safe, and memorable experience.  Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.  

• Provide excellent customer service – Handle customer complaints and provide information about mountain terrain, snow conditions, ski school, and rentals, and billing inquiries.  

• Responsible to ensure a pleasurable resort access experience.  

• Commands level of fluency with resort sales, processing and database technology platform (RTP) – problem solves various RTP functionalities.  

• Maintains current knowledge and implements and enforces company policies, procedures, rules, and regulations.  

• Actively listen to and resolve complaints.   

• Ensures the Guest Services office are in accordance with its Department Operating Plan (DOP)  

• Snow removal as required.  

Skills and Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties:  

• Have excellent communication, analytical, and interpersonal skills.  

• Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.  

• Must be mobile and tech savvy.  

• Must be at least 18 years old.   

  Must be able to work in the United States.   

• Must meet criminal background standards.    

• Must be able to communicate effectively in English.   

• Must maintain a well-groomed and professional appearance.   

• Must enjoy serving people and having fun!   

• Must display top notch customer service skills.  

  Language Skills:  

• Literate and fluent in English.  

• Ability to read and comprehend simple instructions, short correspondence, and memos.  

• Ability to write simple correspondence.  

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

• Additional language(s) desirable.  

  Mathematical Skills:   

• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  

• Ability to apply concepts of basic algebra, geometry, and trigonometry.  

• Ability to calculate figures and amounts such as fractions, percentages, ratios, proportions, area, circumference, and volume to practical situations.  

  Reasoning Ability:   

• Ability to apply common sense understanding to carry out instructions furnished in oral, mathematical, or diagram form.    

• Ability to deal with problems involving several concrete variables in standardized situations  

• Ability to define problems, collect data, establish facts, and draw valid conclusions.  

  Education and/or Experience:   

• High School Diploma or General Education Degree (GED) Bachelor’s degree desirable.   

• 2-5 years related experience and/or training.   

• Computer and database knowledge  

• Prior ski resort experience desirable.   

• Prior hospitality experience desirable.  

 Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Regularly required to stand, sit, and walk; talk and hear; taste and smell; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  

• Often required to use the computer.  Specific vision abilities required by this job include close vision, distant vision, color and peripheral vision, depth perception, and ability to adjust focus.  

• Ability to lift/move 10 lbs. or more and occasionally lift and/or move up to 25 lbs.  

• Ability to lift/move 25 lbs. or more and occasionally lift and/or move up to 50 lbs.  

    Equipment Used   

• Telephones, PC, database, office supplies, and filing cabinets.  

• Handheld radio  

• Cash registers  

• Snow removal equipment  

Working Conditions  

The work environment characteristics described here are representative of those an employee would encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Harsh outside weather conditions.  

• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration.  

• Noise level in the work environment is usually loud.  

• Frequently exposed to moving mechanical parts.  

• Small work area environment.  

Why Homewood? 

Great Views, Great Vibes, Less Stress. At Homewood we’re doing things a little differently. Here, our guests are more than another face in the lift line, and our team members are more than a name on a spreadsheet. We are creating intimate experiences and memories that will last a lifetime. We’re building a community, and we want you to join us. 

Perks & Benefits 

• Homewood Season Pass for each employee.  

• Homewood Season Pass for employee’s spouse and dependents.  

• Buddy Tickets - Up to 6 non-peak daily lift tickets at 50% of the day’s rate 

• Group Ski/Snowboard Lessons when available 

• Access to ski/snowboard rentals (demos at a discount) for recreational use on the mountain when available and not-on duty. 

• 50% discount at Food & Beverage locations at Homewood 

• Discount at Homewood Mountain Resort operated retail stores starting at 25% 

• Employee Assistance Program (EAP)