Customer Service Representative [p/t]

Are you interested in working with an authentic team who care about their clients and employees? PBS is committed to excellence in revenue cycle, practice improvement, and service to physician practices. We are looking for experienced, talented individuals who value integrity, innovation and teamwork.

The Customer Service Representative for Radiology Billing provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone with customers or company employees.

Essential Functions/Primary Job Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential job functions are the fundamental duties of a position: the things a person holding the job absolutely must be able to do with or without reasonable accommodation. Essential job functions are used to determine the rights of an employee with a disability under the Americans with Disabilities Act (ADA).

This is a sedentary role, sitting and/or standing and working at a computer for a minimum of four (4) hours per day as a part-time employee.

• Answers patient phone calls, resolving issues in one phone call.
• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
• Reports collection agency payments right away.
• Generates correspondence to resolve customer disputes.
• Documents every phone call.
• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.

Competencies

• Customer / Client Focus/ Telephone Skills
• Technical Capacity
• Organizational Skills -Time-management Skills

Work Environment

This job works in a home office environment using the standard office equipment of a computer and phone. Employees are required to show proof of home or renters' insurance when working remotely.

Travel

No travel is expected for this position.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching

Work Location: Remote

Days and typical hours of work are Monday through Friday. The head office, located in Reno NV, is open between 6:30 a.m. to 4:45 p.m. (PST). 

Full-time employees must work 40 hours each week. Part-time employees must work at least 20 hours per week and no more than 29 hours per week. 

Required Education and Experience

• High School education or associate degree or equivalent from college or technical school.
• Two years of related experience or training, or equivalent combination of education and experience.
• At least two years of experience working in a call center and/or customer service.

Preferred Education and Experience

• Experience in the medical billing field.
• Computer operating systems experience in Windows 7 or Windows 10.
• Computer software programs in Microsoft Office Suite
• Ability to type and use a 10-key accurately.