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Director, Donor Relationships

Job Details

191 PEACHTREE STREET NE. SUITE 1000, - ATLANTA, GA

Description

Community Foundation for Greater Atlanta

Director, Donor Relationships

 

POSTION: Full-time Exempt

DEPARTMENT: Philanthropy

REPORTS TO: Vice President, Philanthropy

 

The Community Foundation for Greater Atlanta works to inspire and lead our region toward equity and shared prosperity for all who call our region home. We work with a shared commitment to community working with residents, neighborhoods and civic leaders across public, private and philanthropic sectors to seize the greatest opportunities and solve the region’s most pressing challenges.

 

Reporting to the VP of Philanthropy, the Director, Donor Relationships is primarily responsible for planning and implementing donor stewardship and retention strategy to increase donor retention and satisfaction, drive revenue,, and mission impact. A principal component is to provide oversight in all aspects of current donors, formulating stewardship strategies and executing a donor engagement plan which deepens the commitment of existing donors, increases the number of overall supporters, and creates opportunities for all to contribute to the Foundation’s mission. This role is a philanthropic strategic partner, empowering donors to execute their philanthropic goals, build the capabilities of a team to service these donors and increase revenue through meaningful donor stewardship.

 

Essential Functions of Position:

 

  • Donor Stewardship & Retention Strategy:
    • Develop strategy, stewardship plans and activities for managing and engaging a large, high value, and diverse portfolio of current donors, with a focus on moving donors from transactional to transformational experiences in their relationship with the Foundation
    • Develop sustained relationships and engage donors and advisors with the with the goal of inspiring and influencing donor giving (including Foundation priorities),
    • Use community resources and expertise to connect donors to significant causes that address critical community needs
    • Cultivate and solicit sustained contributions from donors to and through the existing funds, creating additional philanthropic vehicles to meet donors’ needs where needed
    • Support strategic planning and operations of the Philanthropy Team to ensure work of the team aligns with broader Community Foundation goals and provide leadership for one or more of the strategic priorities
    • Create and execute a donor retention strategy and stewardship plans for all current donors including follow-up, touch points, presentations, donor recognition, etc.
  • Donor Acquisition:
    • Seek and pursue referrals from donors, professional advisors, and current/former board members for new donor prospects and closing
    • Provide input for content and design for stewardship materials and other fundraising communications
 
    • Diversify the Foundation’s portfolio to increase unrestricted and restricted funds from current donors and launch appropriate systematic fund development programs and initiatives
  • Data-driven Operations Management:
    • Build a solid understanding of our donors using data and research to build insight, define different segments and tailor acquisition and retention strategies appropriately using data-driven decision-making
    • Manage equitable distribution of portfolios incorporating individual and team metrics
    • Measure and monitor service effectiveness and donor engagement, and analyze and apply the results to tailor donor services to ensure stewardship plans and activities align with Community Foundation strategy and goals
    • Partner with Shared Services Team to maintain data records in an up-to-date and complete manner, including donor records, contact plans, etc. for accurate reporting on stewardship plans, portfolios, gift and grant activity
    • Develop critical key metrics; creating and updating retention reports and acquisition reports against monthly/quarterly KPIs to inform VP of progress
    • Manage monthly income and expenditure reports across the retention initiatives
  • Leadership & Team Development:
    • Supervise a team of advisors and associate(s) by engaging and mentoring their delivery of valued professional services that enhance the quality of donor experiences
    • Develop and maintain a high-performing and cohesive team including seeking out real-time feedback and owning individual goals and growth
    • Operate with continuous improvement mindset, identifying areas for increasing donor engagement, process/product standardization/streamlining and work with key individuals from all departments to ensure integration of all functions
    • Collaborate within Philanthropy department and across all department teams for efficient use of resources and to maximize effectiveness and communication
    • Stay current and integrate industry best practices into day to day operations, including new product ideas to diversify the portfolio of donor offerings
    • Represent Community Foundation at external events as required and appropriate including external speaking opportunities and thought leadership

Qualifications

  • Bachelor’s degree and 10+ years’ of direct fundraising/philanthropic experience or 15+ years development/philanthropic experience equivalent. Professional designation(s) such as CFP or CFRE highly desirable.
  • Minimum 10+ years’ experience in the development fundraising in a nonprofit/philanthropic organization including demonstrated success in new revenue generation and significant stewardship with special emphasis on working with individuals of high net worth
  • Understanding of donor psychology and the motivations for giving with proven ability to adapt approach to different audiences
  • Understanding of fundraising campaigns, delivery of professional philanthropic services, and prospect research and philanthropy records systems, e.g., Raiser’s Edge
  • Technical knowledge of moves management and stewardship of major gifts
  • Commitment to excellent service, both internally and externally
  • Self-starter, proactive, and results-oriented
  • Strong attention to detail and highly organized with ability to prioritize work and manage competing priorities for self and team
  • Experience and demonstrated results connecting, collaborating, and engaging with professional advisors and high net worth individuals for purposes of philanthropic engagement
  • Excellent interpersonal, oral and written communication skills with ability to clearly and persuasively articulate complex ideas to diverse audiences
  • Ability to travel including for donor meetings, nonprofit site visits, and representation of Foundation at external meetings
  • A clear commitment to equity of opportunity, supported by a record of impact in areas relevant to the Foundation’s evolving strategy, as well as a genuine respect for diversity, equity and inclusion
  • Ability and dedication to lead, manage, motivate and develop direct reports and team
  • Robust and up-to-date knowledge on the regulatory compliance and legal considerations regarding philanthropic funds
  • Dedication to problem-solving, efficiency, and process improvement with a track record of good judgment in decision-making to lead to positive outcomes
  • Proven experience of working constructively and collaboratively with internal teams
  • Proficiency in Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word; philanthropy records systems database technology such as Raiser’s Edge and/or FIMS

Other:

All employees are required to be fully vaccinated against COVID-19 (medical and religious exemption accommodation possible) within 30 days of hire.

The Community Foundation operates in a hybrid working environment with staff working in- office three days per week and the opportunity to work two days remote per week if in good standing.

Compensation:

To be determined based upon experience and qualifications within the anticipated salary range of $150,000-$170,000. This position is exempt, and employee is eligible for the Foundation’s competitive health and benefits plan:

  • Paid time off:
    • Four weeks accrued paid vacation
    • Two weeks accrued paid sick leave
    • Four mental health days
    • Two personal day
    • Two floating holidays
    • Ten holidays
  • Benefits:
    • All benefits effective on date of hire – no waiting period
    • 100% employer-paid benefits (medical, dental, vision) for employee-only insurance plans
    • 100% employer-paid life insurance and AD&D
    • 100% employer-paid short-term disability and long-term disability
    • 100% employer-paid parking in downtown Atlanta or monthly MARTA card
    • Affordable plans for legal insurance, critical illness, supplemental life, and more
    • Employee Assistance Program
  • Retirement:
    • Immediate eligibility for employee contribution to 403b plan
    • After two-year anniversary with organization, all employees receive an employer-paid contribution of 6% of their salary to a SEP-IRA plan regardless if the employee contributes to retirement
  • Culture and Development:
    • Individual Development Plans (IDPs) for each team member including trainings, resources, development opportunities, etc.
    • Two wellness rooms for mental health with self-care items
    • Fun monthly employee engagement activities

 

To Apply:

Please apply directly through our career site.

 

Due to the volume of candidates, we are unable to provide status updates to applicants or accommodate phone calls or walk-ins regarding open positions.

 

The Community Foundation for Greater Atlanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

The Community Foundation for Greater Atlanta values diversity and inclusion; therefore, we honor the diverse needs, strengths, voices, and backgrounds of all individuals in our regional community.

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