The Master Technician is responsible for the inspection, maintenance, repair, and overall operational readiness of the BMW US Rider Academy motorcycle fleet. This role ensures all motorcycles meet BMW factory specifications for performance, safety, and reliability. The technician will support daily training operations, special events, fleet refresh cycles, new model integration, and coordination with BMW Motorrad USA Engineering and Technical Service teams.
Responsibilities
- Perform diagnosis, repair, and preventive maintenance on BMW motorcycles in accordance with BMW Motorrad factory standards and warranty guidelines.
- Conduct daily fleet inspections to ensure bikes are safe, clean, and fully functional prior to training or tour activities.
- Complete scheduled maintenance cycles and track mileage intervals across the fleet.
- Maintain accurate service records, parts usage logs, and repair documentation in alignment with BMW technical and audit requirements.
- Prepare motorcycles for Rider Academy classes, corporate training events, press events, and international tours.
- Support new model setup, break-in miles, configuration, and technical evaluation.
- Identify and report quality, reliability, or performance concerns through appropriate BMW Motorrad feedback channels (PuMA, Engineering evaluations, etc.).
- Coordinate with Parts, Inventory, and Logistics personnel to ensure parts availability and fleet readiness.
- Assist instructional staff with on-site troubleshooting, rapid repairs, tire changes, and safety checks during training operations.
- Manage workshop tools, equipment, shop cleanliness, and compliance with BMW Performance Center safety standards.
- Periodically support off-site demonstrations, events, and motorcycle fleet transport (as needed).
