Senior E-Commerce Manager

POSITION EXPECTATION

Position Summary  

The E-Commerce Manager will oversee the execution of E-Commerce operations under the guidance of the VP of Operations to achieve revenue and sales goals within the E-Commerce Department. This role combines leadership with data analytics in a dynamic environment.

The base salary is $65,000 per year, with the opportunity to additionally earn up to $2,500 per month in incentives for meeting revenue targets.

Benefits include:

• 20 days of paid time off (PTO), along with 10 paid holidays. 
• Affordable voluntary health insurance options, including medical, dental, vision, and short-term disability.
• A 401(k) Safe Harbor retirement savings plan with a company match component.

WHY LIVE IN LAS VEGAS?

Beyond its world-famous entertainment and dining scene, the city offers incredible access to the outdoors, with Red Rock Canyon just minutes away for hiking, climbing, and scenic drives.

Within a few hours’ drive, you can explore the beaches of Southern California, theme parks like Disneyland and Universal Studios, along with some of the most iconic national parks in the country -- including Zion, the Grand Canyon, and Death Valley.

Nevada has no state income tax, which means you keep more of your hard-earned money, giving you extra funds for savings, travel, or everyday expenses. It can also make financial planning simpler, with one less tax to worry about each year.

Living in Las Vegas means weekends can be spent paddleboarding at Lake Mead, skiing at Mount Charleston, or stargazing in the desert. There’s also the city’s booming professional sports scene, home to the Vegas Golden Knights (NHL), the Las Vegas Raiders (NFL), and the Las Vegas Aces (WNBA), with even more teams and events on the rise.

With over 300 days of sunshine each year and a lower cost of living than many other major cities, Las Vegas offers the perfect balance of urban energy, natural beauty, and exciting opportunities.

Responsibilities 

•  Completes overall daily managerial duties and operations of the E-Commerce Department while communicating to the VP of Operations for direction.
• Provides continuous training to E-Commerce team members by using the Team Member Guidebook, Asset Protection Manual, and E-Commerce manuals.
• Provides exceptional customer service by maintaining a positive and helpful personality on the phone or through email when responding to customer inquiries and opportunities.  
• Meets minimum production goals as set by the VP of Operations.  
• Sorts incoming E-Commerce totes from the Retail Stores to select the proper merchandise to list on ShopGoodwill.com or send to Deja Blue.  
• Sorts jewelry, tests, authenticates, and assists in the preparation of outgoing jewelry totes for the Retail Stores.  
• Maintains comprehensive knowledge and complete understanding of each E-Commerce team member’s job functions.  
• Manages staff and resources to meet preset sales and expense goals.  
• Manages inventory and order fulfillment for the E-Commerce Store (E-Books, E-Collectibles and future ventures).  
• Manages online sales and returns.  
• Assists E-Commerce Assistant Manager in maintaining logs of daily production and sales goals.  
• Creates and maintains a pictured picklist that is distributed to the Retail Stores to ensure correct merchandise is sent to E-Commerce.   
• Ensures the adherence to the department budget.  
• Assists in the development of critical performance standards as it is related to online store and auction site postings.  
• Ensures payment collections of sold items.  
• Manages customer service issues.  
• Analyzes results and metrics and proposes improvements based on results.  
• Provides continuous training to E-Commerce team members by using the Team Member Guidebook, Asset Protection Manual, and E-Commerce manuals.  
• Completes all E-Commerce related paperwork in an accurate and timely manner.  
• Communicates store requirement needs for merchandise to appropriate team members.  
• Assists E-Commerce Assistant Manager in documenting and disciplining staff as needed and the handling of evaluations of team members.  
• Provides excellent customer service, both internally and externally, and facilitates teamwork with all other departments.  
• Oversees watch and jewelry sort, to ensure that goods rejected for online sale will be made available to the Retail Stores as timely as possible.  
• Prepares reports for senior management on request.  
• Prepares outgoing totes/bins for Deja Blue and all Retail Stores.  
• Assists in any other projects or tasks as determined by management.

Education, Experience, and Requirements

• Must possess a working knowledge of retail and computer technology.   
• Must be able to do basic mathematical computation.
• Proficiency with Microsoft Office Suite software, including a strong emphasis on Word and Excel.  
• Must possess strong interpersonal skills with excellent communication skills.  
• Bilingual (English and Spanish) a plus. 
• Exhibits a high level of integrity and business ethics.  
• Exhibits a high level of adaptability and flexibility.   

• High School Diploma or equivalent completion or Bachelor’s degree in any related field preferred.  
• Minimum of 2 years of retail management experience preferred. 
• E-Commerce retail and inventory control experience preferred. 

• Ninety percent of duties will be performed in an office environment with regulated temperatures.
• Ten percent of duties will be conducted in the Warehouse or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, and humidity may be a possibility.

• Must be able to lift, carry, push, and pull a minimum of 50 pounds.
• Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.