FAMILY SUPPORT SERVICE NAVIGATOR/ Case Manager

Come join a vibrant community at Waystone, where our commitment to diversity, equity, inclusion, and belonging flourishes. We believe that by engaging our employees and embracing our core values of Trust, Growth, Respect, Integrity, and Belonging, we can create an environment where everyone feels empowered and welcomed.

The Family Support Service Navigator builds strong relationships with individuals with disabilities and their families to support community participation and inclusion. Service Navigators support individuals and families with a variety of services based on the needs of each individual and family, including: information and referrals, service navigation, support groups, trainings, parent networking and mentoring, administration of flexible funding allocations, and the facilitation of social/recreational events.

SCHEDULE FOR THIS POSITION:  40 hours/week, schedule will vary based upon needs of the families but must include availability for one evening per week and occasional Saturdays

Compensation range: $21.50 - 23.76 per hour

Responsibilities:

• Provide information and referral services to families who contact the Family Support Center.
• Connect and coordinate families with community programs of interest and services as needed.
• Provide service navigation in areas of expressed need or interest of the family.
• Partner with families to develop a comprehensive Family Support Plan and to support with identification of social, educational, and recreational activities, referrals, and resources as applicable to support the individual’s inclusion and belonging in their community.
• Partner with families in the planning of use of flexible funding allocations in accordance with DDS guidelines and Waystone policies including preparation and approval of appropriate documents.
• Develop, staff, participate, and/or lead recreational, training, and support group opportunities provided by the Family Support Center as needed.
• Communicate and coordinate with DDS Service Coordinators as needed, including providing verbal and/or written updates as requested.
• Maintain and update individual database records on a regular basis.
• Travel within the Merrimack Valley region as required for community events and meetings.
• Attend and participate in regular meetings and ongoing communication and collaboration with Family Support Center and Children and Family Services teams, including providing verbal and written updates and reports to internal and external stakeholders as requested.

Requirements:

• Bachelor’s degree with minimum of 2 years’ experience or an Associate’s degree with a minimum of 4 years’ experience in Human Services or related field
• Strong written and verbal communication skills with focus on positive outcomes
• Extensive knowledge of community services, programs, and resources for children, adolescents, and adults with intellectual and developmental disabilities and/or Autism Spectrum Disorder and their families.
• Strong organizational skills and ability to multi-task.
• Competent computer skills, including experience in Outlook, Word, Excel, and virtual platforms.
• Experience working with families from a variety of cultural backgrounds and families experiencing social and economic challenges, such as substance use disorder or housing instability.
• Valid driver’s license with minimum of 1 year driving experience.
• Regular and predictable attendance.
• Bilingual in Spanish and English, preferred.

At Waystone, we firmly believe that by investing even more in the professional development of our employees, being an inclusive community and passionate about the services we offer, we will attract more skilled people who embody our mission. The future of Waystone is extremely bright thanks to our incredible employees, community partners and other supporters.

Generous Benefits - most start on the date of hire with regular schedules of 25+ hours per week!

• Health insurance; Harvard Pilgrim network, 3 levels of coverage
• Dental insurance, Vision insurance, and tax-saving Flexible Spending Accounts
• 401K Retirement Plan with generous employer match
• Start building Vacation time right away, accruing at 2 weeks/year
• 12 Paid Holidays, 3 Personal Days, 9 Sick days/year
• Mileage Reimbursement
• Free access to our on-demand training library with opportunity to earn CEU’s

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For more than 50 years, Waystone has been partnering with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.  We serve people across the lifespan, starting at the age of three and through the end of life. While we are known for serving people with disabilities, we support a growing number of people with brain injuries, medical and behavioral challenges, dementia, and veterans with service-related disabilities.

Serving over 1,700 individuals and their families, we continue to expand our programs and innovate new services to support the diverse life journeys of those we serve. We have expanded our involvement in the local communities we serve and collaborated with others to address dementia, food insecurity, staffing shortages, leadership development, disability advocacy and building communities that promote equity and belonging.