LOS ANGELES SUMMER SENDER CITY SPECIALIST

Note: Interviews will commence early May 2025 with a start date in late May/early June, if offered a position.

Overview:

A Sender City Specialist is someone who is passionate to share climbing with guests of all ages through Sender City’s interactive climbing center.

Responsibilities:

• Create memorable experiences and build connections by providing excellent customer service to all guests;
• Support our Party Leads host a fun and engaging party by assisting the Party Hosts and their guests;
• Provide information and product knowledge of Pro Shop products and gym offerings;
• Build confidence and provide reassurance for our Sender City guests when climbing;
• Educate and manage the inherent risks involved in climbing with all Sender City participants and guests including, but not limited to, the use of climbing gear (harness and helmet), the autobelay system, and climbing apparatuses;
• Ensure all Sender City participants and guests watch the video orientation in the briefing room and provide guidance navigating Sender City throughout their session;
• Ability to lift and carry a minimum of 30lbs;
• Assist the Customer Experience team at the front desk, if needed;
• Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing.

Profile:

• Passionate about climbing, working with kids, and instructing;
• Friendly and outgoing personality;
• Ability to harness imagination and find novel approaches to shared responsibilities;
• Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Provide support to fellow team members, share ideas, and earn trust; 
• Take initiative and have the drive to grow professionally.

Industry Experience:

• First Aid/CPR certified; 
• Top rope climbing experience preferred;
• Experience working with kids;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of Rock Gym Pro software;
• Knowledge of Basecamp;
• Experience coaching and instructing.

Time Commitment:

• Must be fully available to work at least one weekend day per work week (Sun - Sat);
• Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
• Must be available at least 30 minutes prior to the start of the first Sender City session and at least 30 minutes after the last Sender City session on the days available to work.