Loan Support Specialist I

POSITION SUMMARY

The Loan Support Specialist I is responsible for providing essential loan support functions to the Credit Union members and team members for all consumer, mortgage and commercial loan types.  

POSITION RESPONSIBILITIES

• Service all loan portfolios using Verve’s Loan Servicing system. Functions include but are not limited to post-closing reviews, payment processing, account maintenance, data entry, and report processing.
• Communicate with members and team members to answer questions regarding loan functions.
• Quote payoffs and paydowns for all mortgage loans.
• Assist in applying investor and participation payments according to loan types, along with any disbursements.
• Perform payment corrections or adjustments as needed.
• Work closely with members and insurance companies on any insurance claims.
• Work with members and team members on advancements on Commercial Lines of Credit.
• Assist with daily, weekly, and monthly reports.
• Monitor and update loan information requests, including statement types, due date changes, late fee reversals, and rate changes.
• Assist with processing sold participation settlements.
• Work closely with title companies to ensure a timely response for Final Title Policies.
• Assist the team in uploading Credit Presentations and updating loans in the core system.
• Complete requests for partial releases, modifications, or subordinations.
• Scan final documentation for any loan type into the proper imaging systems.
• Comply with all aspects of BSA/AML and OFAC regulations as related to this position.
• Maintain a professional image of the credit union when dealing with members: provide friendly, helpful assistance and maintain member confidentiality.
• Ensure all duties are performed in compliance with State/Federal regulations and Verve policies and procedures.
• Perform additional duties as assigned.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent.
• One year of relatable experience is preferred. Financial industry experience is highly preferred.

KEY COMPETENCIES

• Ability to read and comprehend simple instructions, short correspondence, and emails.
• Able to compile, code, categorize, calculate, tabulate, audit, or verify information or data.
• Use computers and computer systems (including hardware and software) to enter data, or process information.
• Conscientious, attention to detail, performs accurate work with respect for regulations and standards.
• Able to collaborate with all team members.
• Thrive in high-pressure environments and adapt to constant industry changes.
• Demonstrate a readiness to develop skills in your role and an openness to ongoing learning.
• Possess strong organizational skills and effective time management.
• Demonstrates a positive attitude, engagement, and energy when interacting with team members.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

WHAT DO WE OFFER?

BENEFITS

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.